Abbeyfield House - New Malden, New Malden
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Abbeyfield House - New Malden
Abbeyfield House – New Malden is a residential care home providing personal care to up to 36 people. The service provides support to older people, many of whom were living dementia. At the time of our inspection there were 36 people using the service.
Source: CQC inspection report
Specialisms
About Abbeyfield House - New Malden
Abbeyfield House - New Malden, a residential care home in New Malden, Kingston upon Thames, welcomes residents who need day-to-day personal care in a homely setting. The home is operated by Abbeyfield Society (The) and can accommodate up to 36 residents. Following their most recent inspection on 19/07/2023, the Care Quality Commission rated Abbeyfield House - New Malden as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive; Requires Improvement for Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs and dementia. The service supports dementia, younger adults. The KT3 postcode area has 14 registered care homes with a combined 352 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Abbeyfield House - New Malden is one of the care homes in Kingston upon Thames — a local authority with 44 CQC-registered homes, 34 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Abbeyfield House - New Malden
- View Abbeyfield House - New Malden on Google Maps
- NHS care home finder near KT3 3RL
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Abbeyfield House - New Malden's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Abbeyfield House - New Malden on 19/07/2023 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Abbeyfield House - New Malden as Good for Responsive care on 19/07/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Abbeyfield House - New Malden as Good for Caring on 19/07/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Abbeyfield House - New Malden, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 36 residents and care tailored to caring for adults under 65 yrs, daily routines at Abbeyfield House - New Malden will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Abbeyfield House - New Malden?
Abbeyfield House - New Malden in New Malden is rated Good by the Care Quality Commission. The most recent inspection was on 19/07/2023. The home has 36 beds.
How many beds does Abbeyfield House - New Malden have?
Abbeyfield House - New Malden has 36 beds and operates as a residential care home in New Malden.
Location
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Other Care Homes in KT3
More from Abbeyfield Society (The)
- Sandwood Care Home Nottingham · Good
- Abbeyfield House - Stockport Stockport · Good
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Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data