Alexandra Court Care Centre, Hull
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Alexandra Court Care Centre
Date of assessment: 28 July to 9 October 2025. We visited the service on 28 July and 5 August 2025. Alexandra Court Care Centre is a 'care home.' People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this assessment. Alexandra Court Care Centre can provide personal care for up to 84 people.
What residents and families say
People told us they did not always feel safe.
People told us they felt there were insufficient levels of staff to meet their needs.
People told us members of staff were caring but it was hard, at times, to understand some of them and they did not stop and chat to people.
Source: CQC inspection report
Specialisms
About Alexandra Court Care Centre
Situated in the HU9 postcode district of Hull, Kingston upon Hull, City of, Alexandra Court Care Centre operates as a residential care home focused on personalised, compassionate care. The home is operated by Highgate Care Services (2025) Ltd and can accommodate up to 84 residents. Following their most recent inspection on 16/11/2025, the Care Quality Commission rated Alexandra Court Care Centre as Requires improvement. Across the five inspection categories, the home scored Requires Improvement for Safe and Effective and Caring and Responsive and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia and caring for adults over 65 yrs. The service supports dementia, older people, younger adults. The HU9 postcode area has 14 registered care homes with a combined 469 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Alexandra Court Care Centre is one of the care homes in Kingston upon Hull, City of — a local authority with 79 CQC-registered homes, 50 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Alexandra Court Care Centre
- View Alexandra Court Care Centre on Google Maps
- NHS care home finder near HU9 3TR
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Alexandra Court Care Centre's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Alexandra Court Care Centre on 16/11/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Alexandra Court Care Centre as Requires Improvement for Responsive care on 16/11/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Alexandra Court Care Centre as Requires Improvement for Caring on 16/11/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Alexandra Court Care Centre, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 84 residents and care tailored to caring for adults under 65 yrs, daily routines at Alexandra Court Care Centre will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Alexandra Court Care Centre?
Alexandra Court Care Centre in Hull is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 16/11/2025. The home has 84 beds.
How many beds does Alexandra Court Care Centre have?
Alexandra Court Care Centre has 84 beds and operates as a residential care home in Hull.
Location
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Other Care Homes in HU9
More from Highgate Care Services (2025) Ltd
- Sutton Hall and Lodge Keighley · Requires improvement
- Clipstone Hall & Lodge Mansfield · Good
- Cantley Grange Doncaster · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data