Balmaclellan, Richmond
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |
About Balmaclellan
. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
Source: CQC inspection report
Specialisms
About Balmaclellan
Nestled in Richmond, North Yorkshire, Balmaclellan is a residential care home dedicated to helping residents feel safe, comfortable, and at home. The home is operated by Saint John of God Hospitaller Services and can accommodate up to 6 residents. Following their most recent inspection on 20/10/2021, the Care Quality Commission rated Balmaclellan as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Well-led; Requires Improvement for Responsive. The home caters to a range of care needs, including dementia and learning disabilities. The service supports dementia, learning disabilities or autistic spectrum disorder. The DL10 postcode area has 5 registered care homes with a combined 250 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Balmaclellan is one of the care homes in North Yorkshire — a local authority with 203 CQC-registered homes, 166 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Balmaclellan
- View Balmaclellan on Google Maps
- NHS care home finder near DL10 7NJ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Balmaclellan's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Balmaclellan on 20/10/2021 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Balmaclellan as Requires Improvement for Responsive care on 20/10/2021, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Balmaclellan as Good for Caring on 20/10/2021. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Balmaclellan, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 6 residents and care tailored to dementia, daily routines at Balmaclellan will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Balmaclellan?
Balmaclellan in Richmond is rated Good by the Care Quality Commission. The most recent inspection was on 20/10/2021. The home has 6 beds.
How many beds does Balmaclellan have?
Balmaclellan has 6 beds and operates as a residential care home in Richmond.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data