Brooklands Nursing & Residential Home, Norwich
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Brooklands Nursing & Residential Home
Brooklands Nursing and Residential Home is a residential care home providing nursing and residential care to up to 70 people. The service provides support to older people who require residential, nursing and/or dementia care. At the time of our inspection there were 58 people using the service. Accommodation is over three floors, with adapted facilities, and the home has accessible gardens and multiple communal rooms.
What residents and families say
People told us they were involved in making decisions around the care they received, and relatives told us they were included in these decisions where this was appropriate.
People told us they would recommend the service.
Source: CQC inspection report
Specialisms
About Brooklands Nursing & Residential Home
In the East region, Brooklands Nursing & Residential Home is a care home with nursing serving families across the Norwich, Norfolk area who are looking for trusted, quality care. The home is operated by London & West Investments Limited and can accommodate up to 70 residents. Following their most recent inspection on 07/12/2022, the Care Quality Commission rated Brooklands Nursing & Residential Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive; Requires Improvement for Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, learning disabilities or autistic spectrum disorder, mental health, older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The NR8 postcode area has 13 registered care homes with a combined 385 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Brooklands Nursing & Residential Home is one of the care homes in Norfolk — a local authority with 325 CQC-registered homes, 202 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Brooklands Nursing & Residential Home
- View Brooklands Nursing & Residential Home on Google Maps
- NHS care home finder near NR8 6HB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Brooklands Nursing & Residential Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Brooklands Nursing & Residential Home on 07/12/2022 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Brooklands Nursing & Residential Home has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 07/12/2022, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Brooklands Nursing & Residential Home as Good for Safe care on 07/12/2022. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Brooklands Nursing & Residential Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Brooklands Nursing & Residential Home as Good for Caring on 07/12/2022. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Brooklands Nursing & Residential Home?
Brooklands Nursing & Residential Home in Norwich is rated Good by the Care Quality Commission. The most recent inspection was on 07/12/2022. The home has 70 beds.
How many beds does Brooklands Nursing & Residential Home have?
Brooklands Nursing & Residential Home has 70 beds and operates as a care home with nursing in Norwich.
Location
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Other Care Homes in NR8
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data