Chertsey Parklands Manor Care Home, Chertsey
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Chertsey Parklands Manor Care Home
Chertsey Parklands Manor Care Home is a care home with nursing for up to 95 people who may have needs relating to long-term healthcare conditions, physical disability, sensory impairment, or dementia. At the time of our assessment, 86 people lived at the home. We carried out the assessment because there had been 3 recent safeguarding enquiries and we wanted to check the provider had taken action to address any areas for improvement.
What residents and families say
People told us staff were kind, caring and helpful.
People told us they were supported to access healthcare services when they needed them.
People told us staff encouraged them to be as independent as possible.
Source: CQC inspection report
Specialisms
About Chertsey Parklands Manor Care Home
Based in Chertsey, within Surrey, Chertsey Parklands Manor Care Home is a care home with nursing that aims to provide a warm and reassuring environment for every resident. The home is operated by Willowbrook Healthcare Limited and can accommodate up to 95 residents. Following their most recent inspection on 07/11/2025, the Care Quality Commission rated Chertsey Parklands Manor Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The KT16 postcode area has 6 registered care homes with a combined 332 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Chertsey Parklands Manor Care Home is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Chertsey Parklands Manor Care Home
- View Chertsey Parklands Manor Care Home on Google Maps
- NHS care home finder near KT16 9FS
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Chertsey Parklands Manor Care Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Chertsey Parklands Manor Care Home on 07/11/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Chertsey Parklands Manor Care Home has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 07/11/2025, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Chertsey Parklands Manor Care Home as Good for Safe care on 07/11/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Chertsey Parklands Manor Care Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Chertsey Parklands Manor Care Home as Good for Caring on 07/11/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Chertsey Parklands Manor Care Home?
Chertsey Parklands Manor Care Home in Chertsey is rated Good by the Care Quality Commission. The most recent inspection was on 07/11/2025. The home has 95 beds.
How many beds does Chertsey Parklands Manor Care Home have?
Chertsey Parklands Manor Care Home has 95 beds and operates as a care home with nursing in Chertsey.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data