Chiswick House, Norwich
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |
About Chiswick House
is run.At the last inspection, in February 2016, the service was rated as Good. At this inspection we found the service was Outstanding. The reasons for this are:There were effective systems in place to assess and manage any potential risks identified. Staff understood fully the significance of health and safety management. Medication was stored, administered and recorded safely and people received their medicines as prescribed.
Source: CQC inspection report
Specialisms
About Chiswick House
Serving the Norwich, Norfolk community, Chiswick House is a registered residential care home committed to delivering thoughtful, person-centred care. The home is operated by Black Swan International Limited and can accommodate up to 32 residents. Following their most recent inspection on 21/12/2018, the Care Quality Commission rated Chiswick House as Outstanding. Across the five inspection categories, the home scored Outstanding for Caring and Well-led; Good for Safe, Effective, Responsive. The home specialises in supporting people with caring for adults over 65 yrs. The service supports older people. The NR2 postcode area has 8 registered care homes with a combined 241 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Chiswick House is one of the care homes in Norfolk — a local authority with 325 CQC-registered homes, 202 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Chiswick House
- View Chiswick House on Google Maps
- NHS care home finder near NR2 2AD
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Chiswick House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Chiswick House on 21/12/2018 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Chiswick House as Good for Responsive care on 21/12/2018, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Chiswick House as Outstanding for Caring on 21/12/2018. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Chiswick House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 32 residents and care tailored to caring for adults over 65 yrs, daily routines at Chiswick House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Chiswick House?
Chiswick House in Norwich is rated Outstanding by the Care Quality Commission. The most recent inspection was on 21/12/2018. The home has 32 beds.
How many beds does Chiswick House have?
Chiswick House has 32 beds and operates as a residential care home in Norwich.
Location
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Other Care Homes in NR2
More from Black Swan International Limited
- Belamacanda Clacton On Sea · Good
- Heathcote Norwich · Good
- Maitland House Clacton On Sea · Good
Similar Caring for adults over 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data