Compassionate House, Stoke-on-trent
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Compassionate House
. We looked at the Provider Information Return (PIR). This is a document that the provider sends to us to tell us about key information about the service such as what they do well and any improvements they plan to make. We considered other information we held about the service. This included notifications about events that had happened at the service, which the provider is required to send to us by law such as deaths and serious injuries.
Source: CQC inspection report
Specialisms
About Compassionate House
Compassionate House in Stoke-on-trent offers personal care in a supportive residential setting, helping residents maintain their wellbeing and sense of belonging. The home is operated by Compassionate Healthcare Limited and can accommodate up to 6 residents. Following their most recent inspection on 08/06/2019, the Care Quality Commission rated Compassionate House as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, learning disabilities, mental health conditions, caring for adults over 65 yrs, substance misuse problems, eating disorders and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, mental health, older people, people who misuse drugs and alcohol, people with an eating disorder, physical disability, sensory impairment, younger adults. The ST3 postcode area has 20 registered care homes with a combined 383 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Compassionate House is one of the care homes in Stoke-on-Trent — a local authority with 84 CQC-registered homes, 59 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Compassionate House
- View Compassionate House on Google Maps
- NHS care home finder near ST3 7EY
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Compassionate House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Compassionate House on 08/06/2019 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Compassionate House as Good for Responsive care on 08/06/2019, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Compassionate House as Good for Caring on 08/06/2019. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Compassionate House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 6 residents and care tailored to sensory impairments, daily routines at Compassionate House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Compassionate House?
Compassionate House in Stoke-on-trent is rated Good by the Care Quality Commission. The most recent inspection was on 08/06/2019. The home has 6 beds.
How many beds does Compassionate House have?
Compassionate House has 6 beds and operates as a residential care home in Stoke-on-trent.
Location
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Other Care Homes in ST3
More from Compassionate Healthcare Limited
- Compassionate Lodge Stoke-on-trent · Not Yet Rated
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data