Connect House, Nottingham
CQC Inspection Breakdown
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |
About Connect House
Connect House is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the assessment, the service was supporting 69 people with their personal care needs. Connect House was last rated Requires Improvement (published 25 November 2019). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics.
What residents and families say
People told us they felt safe, and staff understood their needs well to keep them safe.
People told us that the home was always kept clean, and that staff supported them with their medicines safely.
People told us they were treated kindly and with respect and were able to communicate their immediate needs.
Source: CQC inspection report
Specialisms
About Connect House
For families seeking quality care in Nottingham, Nottingham, Connect House is a registered care home with nursing with a commitment to resident wellbeing. The home is operated by Medina Connect Ltd and can accommodate up to 74 residents. Following their most recent inspection on 26/06/2024, the Care Quality Commission rated Connect House as Requires improvement. Across the five inspection categories, the home scored Good for Safe, Caring, Well-led; Requires Improvement for Effective and Responsive. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, caring for adults over 65 yrs, substance misuse problems, eating disorders and physical disabilities. The service supports dementia, learning disabilities or autistic spectrum disorder, mental health, older people, people who misuse drugs and alcohol, people with an eating disorder, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The NG5 postcode area has 32 registered care homes with a combined 874 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Connect House is one of the care homes in Nottingham — a local authority with 78 CQC-registered homes, 55 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Connect House
- View Connect House on Google Maps
- NHS care home finder near NG5 1LP
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Connect House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Connect House on 26/06/2024 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Connect House has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 26/06/2024, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Connect House as Good for Safe care on 26/06/2024. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Connect House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Connect House as Good for Caring on 26/06/2024. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Connect House?
Connect House in Nottingham is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 26/06/2024. The home has 74 beds.
How many beds does Connect House have?
Connect House has 74 beds and operates as a care home with nursing in Nottingham.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data