Coopers Croft, Stoke-on-trent
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Coopers Croft
This was the provider’s first inspection at Coopers Croft since registration, and it took place on 14 October 2025. The inspection was prompted by concerns we had received around the management of safeguarding and other incidents which had occurred in the home. Coopers Croft is a registered care home for up to 66 older people, there were 41 people living at the home at the time of the inspection some of whom were living with dementia.
What residents and families say
One person told us, “The staff are lovely.
One relative told us, “The care my relative gets is excellent.
One person told us, “I choose how to spend my day.
Source: CQC inspection report
Specialisms
About Coopers Croft
For families seeking quality care in Stoke-on-trent, Stoke-on-Trent, Coopers Croft is a registered residential care home with a commitment to resident wellbeing. The home is operated by Ideal Carehomes (5) Limited and can accommodate up to 66 residents. Following their most recent inspection on 23/11/2025, the Care Quality Commission rated Coopers Croft as Requires improvement. Across the five inspection categories, the home scored Good for Caring, Responsive; Requires Improvement for Safe and Effective and Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The ST4 postcode area has 20 registered care homes with a combined 880 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Coopers Croft is one of the care homes in Stoke-on-Trent — a local authority with 84 CQC-registered homes, 59 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Coopers Croft
- View Coopers Croft on Google Maps
- NHS care home finder near ST4 6FD
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Coopers Croft's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Coopers Croft on 23/11/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Coopers Croft as Good for Responsive care on 23/11/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Coopers Croft as Good for Caring on 23/11/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Coopers Croft, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 66 residents and care tailored to dementia, daily routines at Coopers Croft will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Coopers Croft?
Coopers Croft in Stoke-on-trent is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 23/11/2025. The home has 66 beds.
How many beds does Coopers Croft have?
Coopers Croft has 66 beds and operates as a residential care home in Stoke-on-trent.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data