Croft House Rest Home, Preston
CQC Inspection Breakdown
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Croft House Rest Home
Date of assessment: 20 March to 31 March 2025. The service is a residential care home, supporting up to 22 older people and younger adults. At the time of our assessment, 20 people lived at the service. This unannounced assessment was carried out to review compliance with the legal regulations.
What residents and families say
People told us staff were kind and caring, and staff were observed to be attentive and patient throughout our inspection.
One relative said, “[Person] has always been prone to falls but they have a stick now and are on the ground floor which is better.
One relative told us, “If we have any concerns or worries, the staff always listen.
Source: CQC inspection report
Specialisms
About Croft House Rest Home
In the North West region, Croft House Rest Home is a residential care home serving families across the Preston, Lancashire area who are looking for trusted, quality care. The home is operated by Mr. Sandeep Phull and can accommodate up to 22 residents. Following their most recent inspection on 25/06/2025, the Care Quality Commission rated Croft House Rest Home as Requires improvement. Across the five inspection categories, the home scored Requires Improvement for Effective and Caring and Responsive and Well-led; Inadequate for Safe. The home caters to a range of care needs, including caring for adults under 65 yrs, learning disabilities and caring for adults over 65 yrs. The service supports learning disabilities or autistic spectrum disorder, older people, younger adults. The PR4 postcode area has 16 registered care homes with a combined 683 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Croft House Rest Home is one of the care homes in Lancashire — a local authority with 421 CQC-registered homes, 325 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Croft House Rest Home
- View Croft House Rest Home on Google Maps
- NHS care home finder near PR4 1HT
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Croft House Rest Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Croft House Rest Home on 25/06/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Croft House Rest Home as Requires Improvement for Responsive care on 25/06/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Croft House Rest Home as Requires Improvement for Caring on 25/06/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Croft House Rest Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 22 residents and care tailored to caring for adults under 65 yrs, daily routines at Croft House Rest Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Croft House Rest Home?
Croft House Rest Home in Preston is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 25/06/2025. The home has 22 beds.
How many beds does Croft House Rest Home have?
Croft House Rest Home has 22 beds and operates as a residential care home in Preston.
Location
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Other Care Homes in PR4
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data