Cromwell House (West Bromwich), West Bromwich
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Cromwell House (West Bromwich)
Vestige Healthcare (West Bromwich) is a residential care home providing personal and nursing care, treatment of disease disorder and injury and diagnostic and screening procedures. People living at the home have a mental health diagnosis and are aged 18 and over. Some people also had a learning disability or autism. The service can accommodate 14 people, at the time of inspection, nine people were living in the home.
Source: CQC inspection report
Specialisms
About Cromwell House (West Bromwich)
Situated in the B70 postcode district of West Bromwich, Sandwell, Cromwell House (West Bromwich) operates as a care home with nursing focused on personalised, compassionate care. The home is operated by Camino Healthcare Limited and can accommodate up to 17 residents. Following their most recent inspection on 26/02/2021, the Care Quality Commission rated Cromwell House (West Bromwich) as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, mental health conditions and caring for adults over 65 yrs. The service supports mental health, older people, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and diagnostic and screening procedures and treatment of disease, disorder or injury. The B70 postcode area has 15 registered care homes with a combined 244 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Cromwell House (West Bromwich) is one of the care homes in Sandwell — a local authority with 92 CQC-registered homes, 58 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Cromwell House (West Bromwich)
- View Cromwell House (West Bromwich) on Google Maps
- NHS care home finder near B70 9PX
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Cromwell House (West Bromwich)'s type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Cromwell House (West Bromwich) on 26/02/2021 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Cromwell House (West Bromwich) has nursing staff experienced in supporting people with caring for adults under 65 yrs and mental health conditions. In the most recent CQC inspection on 26/02/2021, the home was rated Requires Improvement for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Cromwell House (West Bromwich) as Requires Improvement for Safe care on 26/02/2021. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Cromwell House (West Bromwich) typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Cromwell House (West Bromwich) as Good for Caring on 26/02/2021. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Cromwell House (West Bromwich)?
Cromwell House (West Bromwich) in West Bromwich is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 26/02/2021. The home has 17 beds.
How many beds does Cromwell House (West Bromwich) have?
Cromwell House (West Bromwich) has 17 beds and operates as a care home with nursing in West Bromwich.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data