Cross Street Residential Care Home, Hampton
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Cross Street Residential Care Home
The service is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 2 people living in the care home. The last rating for this service was good (published 26 July 2019). This assessment was planned due to the length of time since our last rating. Following this assessment, the service remains good.
What residents and families say
People told us, “I like it here.
“I like it here. It is nice. I like [name of staff member] and [name of another staff member]”
“I would like to say that my [family member] is very well cared for at the home by kind and sympathetic staff who understand their needs and preferences”
Source: CQC inspection report
Specialisms
About Cross Street Residential Care Home
Serving the Hampton, Richmond upon Thames community, Cross Street Residential Care Home is a registered residential care home committed to delivering thoughtful, person-centred care. The home is operated by Support for Living Limited and can accommodate up to 4 residents. Following their most recent inspection on 26/07/2019, the Care Quality Commission rated Cross Street Residential Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, learning disabilities and caring for adults over 65 yrs. The service supports learning disabilities or autistic spectrum disorder, older people, younger adults. The TW12 postcode area has 10 registered care homes with a combined 434 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Cross Street Residential Care Home is one of the care homes in Richmond upon Thames — a local authority with 45 CQC-registered homes, 38 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Cross Street Residential Care Home
- View Cross Street Residential Care Home on Google Maps
- NHS care home finder near TW12 1RT
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Cross Street Residential Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Cross Street Residential Care Home on 26/07/2019 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Cross Street Residential Care Home as Good for Responsive care on 26/07/2019, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Cross Street Residential Care Home as Good for Caring on 26/07/2019. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Cross Street Residential Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 4 residents and care tailored to caring for adults under 65 yrs, daily routines at Cross Street Residential Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Cross Street Residential Care Home?
Cross Street Residential Care Home in Hampton is rated Good by the Care Quality Commission. The most recent inspection was on 26/07/2019. The home has 4 beds.
How many beds does Cross Street Residential Care Home have?
Cross Street Residential Care Home has 4 beds and operates as a residential care home in Hampton.
Location
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<a href="https://carehome.page/care-home/cross-street-residential-care-home-hampton/" target="_blank" rel="noopener" style="display:inline-flex;align-items:center;text-decoration:none;border-radius:8px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,0.18);font-size:13px;line-height:1.2;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;"><div style="background:#1d4ed8;color:white;display:flex;align-items:center;gap:6px;padding:10px 12px;font-weight:600;white-space:nowrap;"><svg width="18" height="18" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="white" stroke-width="1.5" fill="none"/><path d="M8 12l3 3 5-5" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> CQC Good</div><div style="background:white;color:#1a3557;padding:10px 12px;display:flex;flex-direction:column;gap:1px;"><div style="font-weight:600;color:#1c1917;font-size:12px;">Cross Street Residential Care Home</div><div style="font-size:10px;color:#78716c;">Verified by <span style="color:#1a3557;font-weight:600;">carehome.page</span></div></div></a>
Other Care Homes in TW12
More from Support for Living Limited
- Support for Living Limited - 43 Shirley Gardens London · Good
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Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data