Crowley Care Homes Ltd - St Annes Care Home, Luton
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Inadequate |
About Crowley Care Homes Ltd - St Annes Care Home
Date of Assessment: 13 June 2024 to 18 July 2024. We found 5 breaches of legal regulations in relation to safe care and treatment, meeting people’s nutritional and hydration needs, the premises and equipment being unsafe, people being supported with person centred care and governance arrangements. The provider had not always ensured staff followed safeguarding policies and procedures. The provider did not always assess or mitigate risks to people’s health and safety.
Source: CQC inspection report
Specialisms
About Crowley Care Homes Ltd - St Annes Care Home
Crowley Care Homes Ltd - St Annes Care Home in Luton offers personal care in a supportive residential setting, helping residents maintain their wellbeing and sense of belonging. The home is operated by Crowley Care Homes Limited and can accommodate up to 22 residents. Following their most recent inspection on 11/02/2025, the Care Quality Commission rated Crowley Care Homes Ltd - St Annes Care Home as Requires improvement. Across the five inspection categories, the home scored Good for Caring; Requires Improvement for Safe and Effective and Responsive; Inadequate for Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The LU3 postcode area has 17 registered care homes with a combined 507 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Also known as: St Annes Care Home
Crowley Care Homes Ltd - St Annes Care Home is one of the care homes in Luton — a local authority with 35 CQC-registered homes, 25 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Crowley Care Homes Ltd - St Annes Care Home
- View Crowley Care Homes Ltd - St Annes Care Home on Google Maps
- NHS care home finder near LU3 1EE
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Crowley Care Homes Ltd - St Annes Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Crowley Care Homes Ltd - St Annes Care Home on 11/02/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Crowley Care Homes Ltd - St Annes Care Home as Requires Improvement for Responsive care on 11/02/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Crowley Care Homes Ltd - St Annes Care Home as Good for Caring on 11/02/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Crowley Care Homes Ltd - St Annes Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 22 residents and care tailored to dementia, daily routines at Crowley Care Homes Ltd - St Annes Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Crowley Care Homes Ltd - St Annes Care Home?
Crowley Care Homes Ltd - St Annes Care Home in Luton is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 11/02/2025. The home has 22 beds.
How many beds does Crowley Care Homes Ltd - St Annes Care Home have?
Crowley Care Homes Ltd - St Annes Care Home has 22 beds and operates as a residential care home in Luton.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data