Derby Heights Care Home, Derby
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Derby Heights Care Home
Derby Heights Care Home is a residential home, for up to 75 people. At the time of our assessment 65 people were using the service. The home specialises in the care of older people, some of whom are living with dementia, mental health conditions, physical disabilities and sensory impairments. We completed this assessment between 1 May and 3 June 2024. We spoke to three people’s representatives, eight people that were living at the home and received feedback from three external professionals.
What residents and families say
One person said, “I would report any staff who didn’t make me feel comfortable.
People we spoke with felt safe and happy at Derby Heights Care Home.
“I would report any staff who didn’t make me feel comfortable. I feel safe with everyone.”
Source: CQC inspection report
Specialisms
About Derby Heights Care Home
Derby Heights Care Home is a residential care home in the heart of Derby, Derby, providing a supportive environment for those who need it most. The home is operated by Avery Homes Derby Limited and can accommodate up to 75 residents. Following their most recent inspection on 23/07/2024, the Care Quality Commission rated Derby Heights Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, sensory impairment, younger adults. The DE23 postcode area has 24 registered care homes with a combined 906 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Derby Heights Care Home is one of the care homes in Derby — a local authority with 73 CQC-registered homes, 57 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Derby Heights Care Home
- View Derby Heights Care Home on Google Maps
- NHS care home finder near DE23 4BU
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Derby Heights Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Derby Heights Care Home on 23/07/2024 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Derby Heights Care Home as Good for Responsive care on 23/07/2024, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Derby Heights Care Home as Good for Caring on 23/07/2024. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Derby Heights Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 75 residents and care tailored to sensory impairments, daily routines at Derby Heights Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Derby Heights Care Home?
Derby Heights Care Home in Derby is rated Good by the Care Quality Commission. The most recent inspection was on 23/07/2024. The home has 75 beds.
How many beds does Derby Heights Care Home have?
Derby Heights Care Home has 75 beds and operates as a residential care home in Derby.
Location
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Other Care Homes in DE23
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data