Durban House, Romsey
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Durban House
Durban House is a care home providing personal and nursing care to up to 42 people. At the time of our inspection there were 30 people using the service, some of whom were living with dementia. Durban house is an older style building that has been repurposed into a nursing home. The accommodation is arranged over 3 floors with some rooms having ensuite facilities and direct access to the garden. The home has 2 comfortable communal lounges and a dining area.
Source: CQC inspection report
Specialisms
About Durban House
Nestled in Romsey, Hampshire, Durban House is a care home with nursing dedicated to helping residents feel safe, comfortable, and at home. The home is operated by J Sai Country Home Limited and can accommodate up to 42 residents. Following their most recent inspection on 17/11/2022, the Care Quality Commission rated Durban House as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home caters to a range of care needs, including dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The SO51 postcode area has 10 registered care homes with a combined 352 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Durban House is one of the care homes in Hampshire — a local authority with 471 CQC-registered homes, 365 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Durban House
- View Durban House on Google Maps
- NHS care home finder near SO51 7JL
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Durban House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Durban House on 17/11/2022 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Durban House has nursing staff experienced in supporting people with dementia and caring for adults over 65 yrs. In the most recent CQC inspection on 17/11/2022, the home was rated Requires Improvement for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Durban House as Requires Improvement for Safe care on 17/11/2022. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Durban House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Durban House as Good for Caring on 17/11/2022. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Durban House?
Durban House in Romsey is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 17/11/2022. The home has 42 beds.
How many beds does Durban House have?
Durban House has 42 beds and operates as a care home with nursing in Romsey.
Location
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Other Care Homes in SO51
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data