Elizabeth Court, St Helens
CQC Inspection Breakdown
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |
About Elizabeth Court
Date of assessment 7 July 2025 to 18 July 2025. This assessment was in response to concerns raised with the Care Quality Commission. Elizabeth Court is a residential care home providing personal and nursing care to up to 44 people. The service provides support to older people. At the time of our inspection there were 42 people using the service. Some of whom live with dementia. Elizabeth Court accommodates people across two separate floors, each of which has separate adapted facilities.
Source: CQC inspection report
Specialisms
About Elizabeth Court
Elizabeth Court, a care home with nursing in St Helens, St. Helens, welcomes residents who need nursing support and day-to-day personal care in a homely setting. The home is operated by Key Healthcare (St Helens) Limited and can accommodate up to 44 residents. Following their most recent inspection on 13/08/2025, the Care Quality Commission rated Elizabeth Court as Inadequate. Across the five inspection categories, the home scored Requires Improvement for Effective and Caring and Responsive; Inadequate for Safe and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The WA9 postcode area has 14 registered care homes with a combined 542 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Elizabeth Court is one of the care homes in St. Helens — a local authority with 41 CQC-registered homes, 33 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Elizabeth Court
- View Elizabeth Court on Google Maps
- NHS care home finder near WA9 3XQ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Elizabeth Court's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Elizabeth Court on 13/08/2025 and rated it Inadequate. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Elizabeth Court has nursing staff experienced in supporting people with caring for adults under 65 yrs and dementia. In the most recent CQC inspection on 13/08/2025, the home was rated Inadequate for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Elizabeth Court as Inadequate for Safe care on 13/08/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Elizabeth Court typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Elizabeth Court as Requires Improvement for Caring on 13/08/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Elizabeth Court?
Elizabeth Court in St Helens is rated Inadequate by the Care Quality Commission. The most recent inspection was on 13/08/2025. The home has 44 beds.
How many beds does Elizabeth Court have?
Elizabeth Court has 44 beds and operates as a care home with nursing in St Helens.
Location
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Other Care Homes in WA9
More from Key Healthcare (St Helens) Limited
- Victoria House Care Centre Middlesbrough · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data