Eltandia Hall Care Centre, London
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Eltandia Hall Care Centre
Eltandia Hall Care Centre is a care home providing nursing and personal care and support to older people living with dementia. At the time of our assessment there were 80 people living at the care home, of whom 3 had a learning disability. We undertook this unannounced onsite responsive assessment because we received concerns in relation to the safety and standard of care a service user was provided.
What residents and families say
People said they felt safe and happy living there.
People described the managers as accessible, approachable and friendly.
“For me the managers and staff all do their best to help my [family member] and all the other residentsto stay happy and safe,”
Source: CQC inspection report
Specialisms
About Eltandia Hall Care Centre
Nestled in London, Merton, Eltandia Hall Care Centre is a care home with nursing dedicated to helping residents feel safe, comfortable, and at home. The home is operated by MMCG (2) Limited and can accommodate up to 83 residents. Following their most recent inspection on 28/05/2025, the Care Quality Commission rated Eltandia Hall Care Centre as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The SW16 postcode area has 34 registered care homes with a combined 804 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Eltandia Hall Care Centre is one of the care homes in Merton — a local authority with 37 CQC-registered homes, 36 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Eltandia Hall Care Centre
- View Eltandia Hall Care Centre on Google Maps
- NHS care home finder near SW16 4HN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Eltandia Hall Care Centre's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Eltandia Hall Care Centre on 28/05/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Eltandia Hall Care Centre has nursing staff experienced in supporting people with dementia and caring for adults over 65 yrs. In the most recent CQC inspection on 28/05/2025, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Eltandia Hall Care Centre as Good for Safe care on 28/05/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Eltandia Hall Care Centre typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Eltandia Hall Care Centre as Good for Caring on 28/05/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Eltandia Hall Care Centre?
Eltandia Hall Care Centre in London is rated Good by the Care Quality Commission. The most recent inspection was on 28/05/2025. The home has 83 beds.
How many beds does Eltandia Hall Care Centre have?
Eltandia Hall Care Centre has 83 beds and operates as a care home with nursing in London.
Location
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Other Care Homes in SW16
More from MMCG (2) Limited
- Ashmead Care Centre London · Good
- Coplands Nursing Home Wembley · Good
- Kings Court Care Centre Swindon · Outstanding
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data