Enham Trust – Care Home Service (Michael & William Houses), Andover
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Enham Trust – Care Home Service (Michael & William Houses)
Enham Trust - Care Home Services (Michael/Elizabeth & William Houses) is a residential care home providing care for up to 60 people who may be living with a learning and/or physical disabilities. The service was a campus setting. Campuses are group homes clustered together on the same site and usually sharing 24-hour staff. At the time of the inspection, 16 people were living in Michael House, 15 people were living in William House and 8 people were living in Elizabeth House.
What residents and families say
People told us staff responded to requests for support.
Source: CQC inspection report
Specialisms
About Enham Trust – Care Home Service (Michael & William Houses)
Enham Trust – Care Home Service (Michael & William Houses) is a residential care home located in Andover, Hampshire, where the team works to create a caring community that feels like a true home. The home is operated by Enham Trust and can accommodate up to 60 residents. Following their most recent inspection on 05/05/2023, the Care Quality Commission rated Enham Trust – Care Home Service (Michael & William Houses) as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, learning disabilities and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, physical disability, younger adults. The SP11 postcode area has 6 registered care homes with a combined 321 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Enham Trust – Care Home Service (Michael & William Houses) is one of the care homes in Hampshire — a local authority with 471 CQC-registered homes, 365 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Enham Trust – Care Home Service (Michael & William Houses)
- View Enham Trust – Care Home Service (Michael & William Houses) on Google Maps
- NHS care home finder near SP11 6JR
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Enham Trust – Care Home Service (Michael & William Houses)'s type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Enham Trust – Care Home Service (Michael & William Houses) on 05/05/2023 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Enham Trust – Care Home Service (Michael & William Houses) as Good for Responsive care on 05/05/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Enham Trust – Care Home Service (Michael & William Houses) as Good for Caring on 05/05/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Enham Trust – Care Home Service (Michael & William Houses), ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 60 residents and care tailored to caring for adults under 65 yrs, daily routines at Enham Trust – Care Home Service (Michael & William Houses) will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Enham Trust – Care Home Service (Michael & William Houses)?
Enham Trust – Care Home Service (Michael & William Houses) in Andover is rated Good by the Care Quality Commission. The most recent inspection was on 05/05/2023. The home has 60 beds.
How many beds does Enham Trust – Care Home Service (Michael & William Houses) have?
Enham Trust – Care Home Service (Michael & William Houses) has 60 beds and operates as a residential care home in Andover.
Location
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Other Care Homes in SP11
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data