Florence Grogan House Residential Care Home, Chester
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Florence Grogan House Residential Care Home
Florence Grogan House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.The home accommodates up to 40 people in purpose-built premises. This includes a specialist unit providing care for ten people who are living with dementia. The home does not provide nursing care.
Source: CQC inspection report
Specialisms
About Florence Grogan House Residential Care Home
Florence Grogan House Residential Care Home is a residential care home located in Chester, Cheshire West and Chester, where the team works to create a caring community that feels like a true home. The home is operated by Croftwood Care UK Limited and can accommodate up to 40 residents. Following their most recent inspection on 09/12/2020, the Care Quality Commission rated Florence Grogan House Residential Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive; Requires Improvement for Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia and caring for adults over 65 yrs. The service supports dementia, older people, younger adults. The CH1 postcode area has 12 registered care homes with a combined 459 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Florence Grogan House Residential Care Home is one of the care homes in Cheshire West and Chester — a local authority with 84 CQC-registered homes, 54 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Florence Grogan House Residential Care Home
- View Florence Grogan House Residential Care Home on Google Maps
- NHS care home finder near CH1 5XA
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Florence Grogan House Residential Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Florence Grogan House Residential Care Home on 09/12/2020 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Florence Grogan House Residential Care Home as Good for Responsive care on 09/12/2020, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Florence Grogan House Residential Care Home as Good for Caring on 09/12/2020. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Florence Grogan House Residential Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 40 residents and care tailored to caring for adults under 65 yrs, daily routines at Florence Grogan House Residential Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Florence Grogan House Residential Care Home?
Florence Grogan House Residential Care Home in Chester is rated Good by the Care Quality Commission. The most recent inspection was on 09/12/2020. The home has 40 beds.
How many beds does Florence Grogan House Residential Care Home have?
Florence Grogan House Residential Care Home has 40 beds and operates as a residential care home in Chester.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data