Gwen Walford House, Hereford
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Gwen Walford House
Date of inspection: 21 22 October 2025. Gwen Walford House is a nursing home which provides nursing and personal care and treatment for disease, disorder and injury (TDDI) for up to 30 people. The service provides support to older and younger people and people living with dementia. It also provides support to people with physical disabilities and sensory impairments. People were supported by staff who had received training and understood how to keep them safe and protect them from avoidable harm.
What residents and families say
People said they had choices and were consulted about how their care was delivered.
Source: CQC inspection report
Specialisms
About Gwen Walford House
Situated in the HR1 postcode district of Hereford, Herefordshire, County of, Gwen Walford House operates as a care home with nursing focused on personalised, compassionate care. The home is operated by Rotherwood Healthcare (Hampton Grange) Limited and can accommodate up to 30 residents. Following their most recent inspection on 31/12/2025, the Care Quality Commission rated Gwen Walford House as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The HR1 postcode area has 22 registered care homes with a combined 597 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Gwen Walford House is one of the care homes in Herefordshire, County of — a local authority with 86 CQC-registered homes, 67 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Gwen Walford House
- View Gwen Walford House on Google Maps
- NHS care home finder near HR1 1TH
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Gwen Walford House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Gwen Walford House on 31/12/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Gwen Walford House has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 31/12/2025, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Gwen Walford House as Good for Safe care on 31/12/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Gwen Walford House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Gwen Walford House as Good for Caring on 31/12/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Gwen Walford House?
Gwen Walford House in Hereford is rated Good by the Care Quality Commission. The most recent inspection was on 31/12/2025. The home has 30 beds.
How many beds does Gwen Walford House have?
Gwen Walford House has 30 beds and operates as a care home with nursing in Hereford.
Location
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Other Care Homes in HR1
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data