Hay House Nursing Home, Exeter
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Hay House Nursing Home
Hay House Nursing Home is nursing and residential home for 35 people, many people are living with dementia or a cognitive impairment. The service is a large, older style building with a secure garden and well-maintained grounds in a rural setting. We looked at 3 key question areas (safe, caring and responsive) and 5 quality statements: safeguarding, involving people to manage risks, safe and effective staffing, independence, choice and control, and equity in experiences and outcomes.
What residents and families say
People said they felt safe with staff; and staff practice showed they knew people well.
“We are well looked after. We have people (staff) we can trust”
“I am happy here yes, they’re (staff) all very nice”
Source: CQC inspection report
Specialisms
About Hay House Nursing Home
Hay House Nursing Home in Exeter offers round-the-clock nursing alongside personal care, helping residents maintain their wellbeing and sense of belonging. The home is operated by Chartbeech Ltd and can accommodate up to 35 residents. Following their most recent inspection on 13/05/2024, the Care Quality Commission rated Hay House Nursing Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability. Regulated activities at the home include accommodation for persons who require nursing or personal care and diagnostic and screening procedures and treatment of disease, disorder or injury. The EX5 postcode area has 6 registered care homes with a combined 163 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Hay House Nursing Home is one of the care homes in Devon — a local authority with 311 CQC-registered homes, 261 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Hay House Nursing Home
- View Hay House Nursing Home on Google Maps
- NHS care home finder near EX5 3JL
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Hay House Nursing Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Hay House Nursing Home on 13/05/2024 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Hay House Nursing Home has nursing staff experienced in supporting people with dementia and mental health conditions. In the most recent CQC inspection on 13/05/2024, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Hay House Nursing Home as Good for Safe care on 13/05/2024. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Hay House Nursing Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Hay House Nursing Home as Good for Caring on 13/05/2024. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Hay House Nursing Home?
Hay House Nursing Home in Exeter is rated Good by the Care Quality Commission. The most recent inspection was on 13/05/2024. The home has 35 beds.
How many beds does Hay House Nursing Home have?
Hay House Nursing Home has 35 beds and operates as a care home with nursing in Exeter.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data