Highfield House, Whitehaven
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Highfield House
Bethel House is a residential care home on the outskirts of Whitehaven. It is an older property that has been extensively adapted to provide accommodation for up to 62 people with dementia or other mental health needs. One part of the building provides nursing care for up to 31 people and the other residential care for up to 31 people. All rooms are single occupancy and there are suitable shared facilities and secure garden. At the time of the inspection there were 60 people living there.
What residents and families say
People told us they felt safe living at Bethel House and relatives expressed confidence in the staff and management to keep their relatives safe and happy.
Relatives told us that they were welcomed in the home and their views and feedback were encouraged.
Source: CQC inspection report
Specialisms
About Highfield House
For families seeking quality care in Whitehaven, Cumberland, Highfield House is a registered care home with nursing with a commitment to resident wellbeing. The home is operated by Haven Care Centres Limited and can accommodate up to 67 residents. Following their most recent inspection on 18/10/2019, the Care Quality Commission rated Highfield House as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and caring for people whose rights are restricted under the mental health act. The service supports dementia, older people, people detained under the mental health act, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The CA28 postcode area has 8 registered care homes with a combined 286 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Highfield House is one of the care homes in Cumberland — a local authority with 78 CQC-registered homes, 67 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Highfield House
- View Highfield House on Google Maps
- NHS care home finder near CA28 9UB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Highfield House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Highfield House on 18/10/2019 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Highfield House has nursing staff experienced in supporting people with caring for adults under 65 yrs and dementia. In the most recent CQC inspection on 18/10/2019, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Highfield House as Good for Safe care on 18/10/2019. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Highfield House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Highfield House as Good for Caring on 18/10/2019. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Highfield House?
Highfield House in Whitehaven is rated Good by the Care Quality Commission. The most recent inspection was on 18/10/2019. The home has 67 beds.
How many beds does Highfield House have?
Highfield House has 67 beds and operates as a care home with nursing in Whitehaven.
Location
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Other Care Homes in CA28
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data