Hillcrest House, Looe
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Hillcrest House
Hillcrest House is a residential care home providing personal and nursing care to up to 88 people. The service provides support to older people and people with physical disabilities. At the time of our inspection there were 53 people using the service.
What residents and families say
"I think the staff are lovely, very kind."
“Things have changed and not for the better. The food is not good and staffing has been low”
“Communication has been bad in this change over. The chef left and then we had little support. It has been difficult to provide food as expected recently, but it is now improving as we have a new chef.”
Source: CQC inspection report
Specialisms
About Hillcrest House
Families in Looe, Cornwall looking for nursing care may wish to consider Hillcrest House, a registered care home with nursing in the area. The home is operated by Minster Care Management Limited and can accommodate up to 75 residents. Following their most recent inspection on 15/10/2022, the Care Quality Commission rated Hillcrest House as Requires improvement. Across the five inspection categories, the home scored Good for Caring; Requires Improvement for Safe and Effective and Responsive and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The PL13 postcode area has 4 registered care homes with a combined 159 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Hillcrest House is one of the care homes in Cornwall — a local authority with 200 CQC-registered homes, 155 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Hillcrest House
- View Hillcrest House on Google Maps
- NHS care home finder near PL13 1NN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Hillcrest House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Hillcrest House on 15/10/2022 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Hillcrest House has nursing staff experienced in supporting people with caring for adults under 65 yrs and dementia. In the most recent CQC inspection on 15/10/2022, the home was rated Requires Improvement for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Hillcrest House as Requires Improvement for Safe care on 15/10/2022. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Hillcrest House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Hillcrest House as Good for Caring on 15/10/2022. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Hillcrest House?
Hillcrest House in Looe is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 15/10/2022. The home has 75 beds.
How many beds does Hillcrest House have?
Hillcrest House has 75 beds and operates as a care home with nursing in Looe.
Location
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Other Care Homes in PL13
More from Minster Care Management Limited
- Mowbray Nursing Home Malvern · Good
- Wordsley Hall Stourport On Severn · Good
- Grays Court Grays · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data