Hillsborough House, Bristol
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Hillsborough House
Date of assessment 25 September 2024 to 5 December 2024. The assessment was a planned assessment to check whether the warning notices issued following our last inspection had been met and embedded. The service is a learning disability service providing support to adults with learning disabilities, people with mental health needs, physical disabilities sensory impairment, older people and autism.
What residents and families say
People told us they liked living in the home.
One person said, ‘I like it here’ and put their thumbs up.
One relative said, “I am confident my loved one is safe.
Source: CQC inspection report
Specialisms
About Hillsborough House
Hillsborough House provides personal care in Bristol, Bath and North East Somerset, supporting residents to live with dignity and independence. The home is operated by Freeways and can accommodate up to 14 residents. Following their most recent inspection on 29/01/2025, the Care Quality Commission rated Hillsborough House as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, learning disabilities, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, mental health, older people, physical disability, sensory impairment. The BS31 postcode area has 8 registered care homes with a combined 335 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Hillsborough House is one of the care homes in Bath and North East Somerset — a local authority with 52 CQC-registered homes, 40 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Hillsborough House
- View Hillsborough House on Google Maps
- NHS care home finder near BS31 2JQ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Hillsborough House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Hillsborough House on 29/01/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Hillsborough House as Good for Responsive care on 29/01/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Hillsborough House as Good for Caring on 29/01/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Hillsborough House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 14 residents and care tailored to sensory impairments, daily routines at Hillsborough House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Hillsborough House?
Hillsborough House in Bristol is rated Good by the Care Quality Commission. The most recent inspection was on 29/01/2025. The home has 14 beds.
How many beds does Hillsborough House have?
Hillsborough House has 14 beds and operates as a residential care home in Bristol.
Location
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Other Care Homes in BS31
More from Freeways
- Jonathan House Bristol · Good
- Clevedon House Weston Super Mare · Good
- Miller Farm Weston Super Mare · Good
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data