Ingham Old Hall Care Home, Norwich
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Ingham Old Hall Care Home
Ingham Old Hall Care Home is a residential home that provides personal care to up to 25 older people, some of whom may be living with dementia. It is a converted period building with extensive gardens. At the time of the inspection, Ingham Old Hall was home to 23 people. Although the home is registered for up to 25 people, 2 rooms are not being used meaning the home was at full capacity.
What residents and families say
People told us their needs were met in a person-centred and timely manner by staff who were well-trained, kind, compassionate and caring.
People told us that improvements had been made in the service since our last inspection and this was observed and corroborated.
Source: CQC inspection report
Specialisms
About Ingham Old Hall Care Home
Based in Norwich, within Norfolk, Ingham Old Hall Care Home is a residential care home that aims to provide a warm and reassuring environment for every resident. The home is operated by Ingham Healthcare Limited and can accommodate up to 25 residents. Following their most recent inspection on 06/11/2021, the Care Quality Commission rated Ingham Old Hall Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The NR12 postcode area has 15 registered care homes with a combined 419 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Ingham Old Hall Care Home is one of the care homes in Norfolk — a local authority with 325 CQC-registered homes, 202 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Ingham Old Hall Care Home
- View Ingham Old Hall Care Home on Google Maps
- NHS care home finder near NR12 0TW
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Ingham Old Hall Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Ingham Old Hall Care Home on 06/11/2021 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Ingham Old Hall Care Home as Good for Responsive care on 06/11/2021, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Ingham Old Hall Care Home as Good for Caring on 06/11/2021. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Ingham Old Hall Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 25 residents and care tailored to dementia, daily routines at Ingham Old Hall Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Ingham Old Hall Care Home?
Ingham Old Hall Care Home in Norwich is rated Good by the Care Quality Commission. The most recent inspection was on 06/11/2021. The home has 25 beds.
How many beds does Ingham Old Hall Care Home have?
Ingham Old Hall Care Home has 25 beds and operates as a residential care home in Norwich.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data