Keys Hill Park, Norwich
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Keys Hill Park
We completed assessment visits to Keys Hill Park on 10,12, 17 and 24 September 2025. This is a service for people with a learning disability, autistic people, people with mental health needs and/or physical disabilities. 27 people were living at the service at the time of our assessment. People were supported within a mix of shared houses and single accommodation within Keys Hill Park.
What residents and families say
“When I am supported by agency [staff] I don’t go out because they don’t know my needs, they [agency staff] are always on their phone and don’t talk to me.”
Source: CQC inspection report
Specialisms
About Keys Hill Park
Keys Hill Park is a residential care home in the heart of Norwich, Norfolk, providing a supportive environment for those who need it most. The home is operated by Keys Hill Park Limited and can accommodate up to 36 residents. Following their most recent inspection on 22/01/2026, the Care Quality Commission rated Keys Hill Park as Requires improvement. Across the five inspection categories, the home scored Requires Improvement for Safe and Effective and Caring and Responsive and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, learning disabilities, mental health conditions and caring for adults over 65 yrs. The service supports learning disabilities or autistic spectrum disorder, mental health, older people, younger adults. The NR12 postcode area has 15 registered care homes with a combined 419 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Keys Hill Park is one of the care homes in Norfolk — a local authority with 325 CQC-registered homes, 202 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Keys Hill Park
- View Keys Hill Park on Google Maps
- NHS care home finder near NR12 8SB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Keys Hill Park's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Keys Hill Park on 22/01/2026 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Keys Hill Park as Requires Improvement for Responsive care on 22/01/2026, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Keys Hill Park as Requires Improvement for Caring on 22/01/2026. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Keys Hill Park, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 36 residents and care tailored to caring for adults under 65 yrs, daily routines at Keys Hill Park will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Keys Hill Park?
Keys Hill Park in Norwich is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 22/01/2026. The home has 36 beds.
How many beds does Keys Hill Park have?
Keys Hill Park has 36 beds and operates as a residential care home in Norwich.
Location
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Other Care Homes in NR12
More from Keys Hill Park Limited
- The Gables Norwich · Good
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data