Mayfield Road, Sutton
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |
About Mayfield Road
Mayfield Road is a care home for people with learning disabilities. The service provides support to 12 people. We undertook this assessment in response to concerns about the service in relation to safeguarding concerns as well as managerial oversight.
What residents and families say
One relative told us staff were “Unable to support our loved one adequately.
One relative told us they “Would like more information and communication regarding the management issue.
“Unable to support our loved one adequately.”
Source: CQC inspection report
Specialisms
About Mayfield Road
Mayfield Road is a residential care home in the heart of Sutton, Sutton, providing a supportive environment for those who need it most. The home is operated by Independence Homes Limited and can accommodate up to 12 residents. Following their most recent inspection on 04/02/2026, the Care Quality Commission rated Mayfield Road as Requires improvement. Across the five inspection categories, the home scored Good for Responsive; Requires Improvement for Safe and Effective and Caring and Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, learning disabilities, caring for adults over 65 yrs and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, older people, physical disability, sensory impairment, younger adults. The SM2 postcode area has 25 registered care homes with a combined 589 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Mayfield Road is one of the care homes in Sutton — a local authority with 69 CQC-registered homes, 64 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Mayfield Road
- View Mayfield Road on Google Maps
- NHS care home finder near SM2 5DU
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Mayfield Road's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Mayfield Road on 04/02/2026 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Mayfield Road as Good for Responsive care on 04/02/2026, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Mayfield Road as Requires Improvement for Caring on 04/02/2026. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Mayfield Road, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 12 residents and care tailored to sensory impairments, daily routines at Mayfield Road will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Mayfield Road?
Mayfield Road in Sutton is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 04/02/2026. The home has 12 beds.
How many beds does Mayfield Road have?
Mayfield Road has 12 beds and operates as a residential care home in Sutton.
Location
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Other Care Homes in SM2
More from Independence Homes Limited
- Cranley Gardens Wallington · Good
- Brambledown Road Wallington · Good
- Foxley Lane Purley · Good
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data