Moorlands Lodge Care Home, Hindhead
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Moorlands Lodge Care Home
We undertook an assessment of Moorlands Lodge Care Home between 29 October and 6 November 2025.
What residents and families say
People told us they were happy living at the service and were treated with kindness by the staff.
People told us there were usually enough staff available to care for them although some said they sometimes had to wait for support.
People told us they felt safe with the support they received and felt able to raise any concerns openly.
Source: CQC inspection report
Specialisms
About Moorlands Lodge Care Home
Families in Hindhead, Surrey looking for nursing care may wish to consider Moorlands Lodge Care Home, a registered care home with nursing in the area. The home is operated by Redwood Tower UK Opco 2 Limited and can accommodate up to 106 residents. Following their most recent inspection on 02/01/2026, the Care Quality Commission rated Moorlands Lodge Care Home as Requires improvement. Across the five inspection categories, the home scored Good for Caring, Responsive; Requires Improvement for Safe and Effective and Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, caring for adults over 65 yrs and physical disabilities. The service supports older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The GU26 postcode area has 16 registered care homes with a combined 650 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Moorlands Lodge Care Home is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Moorlands Lodge Care Home
- View Moorlands Lodge Care Home on Google Maps
- NHS care home finder near GU26 6TJ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Moorlands Lodge Care Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Moorlands Lodge Care Home on 02/01/2026 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Moorlands Lodge Care Home has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 02/01/2026, the home was rated Requires Improvement for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Moorlands Lodge Care Home as Requires Improvement for Safe care on 02/01/2026. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Moorlands Lodge Care Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Moorlands Lodge Care Home as Good for Caring on 02/01/2026. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Moorlands Lodge Care Home?
Moorlands Lodge Care Home in Hindhead is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 02/01/2026. The home has 106 beds.
How many beds does Moorlands Lodge Care Home have?
Moorlands Lodge Care Home has 106 beds and operates as a care home with nursing in Hindhead.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data