Mountbatten Lodge, Hemel Hempstead
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |
About Mountbatten Lodge
:Mountbatten Lodge is based in the outskirts of Hemel Hempstead close to local amenities and retail parks and is registered to provide accommodation and personal care to 60 older people. It provides a service to people living with dementia, people with physical disabilities and people with sensory impairments.At the time of our inspection staff were providing accommodation and personal care to 56 people.
What residents and families say
One person told us, "I don't have to wait long for [staff] when I need their help.
One person told us, "I like the way [staff] help me every single day.
One person told us, "I would absolutely have no hesitation in recommending the service to anyone.
Source: CQC inspection report
Specialisms
About Mountbatten Lodge
Nestled in Hemel Hempstead, Hertfordshire, Mountbatten Lodge is a residential care home dedicated to helping residents feel safe, comfortable, and at home. The home is operated by Quantum Care Limited and can accommodate up to 60 residents. Following their most recent inspection on 14/06/2019, the Care Quality Commission rated Mountbatten Lodge as Good. Across the five inspection categories, the home scored Outstanding for Responsive; Good for Safe, Effective, Caring, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, younger adults. The HP2 postcode area has 11 registered care homes with a combined 545 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Mountbatten Lodge is one of the care homes in Hertfordshire — a local authority with 259 CQC-registered homes, 175 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Mountbatten Lodge
- View Mountbatten Lodge on Google Maps
- NHS care home finder near HP2 4EX
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Mountbatten Lodge's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Mountbatten Lodge on 14/06/2019 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Mountbatten Lodge as Outstanding for Responsive care on 14/06/2019, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Mountbatten Lodge as Good for Caring on 14/06/2019. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Mountbatten Lodge, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 60 residents and care tailored to caring for adults under 65 yrs, daily routines at Mountbatten Lodge will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Mountbatten Lodge?
Mountbatten Lodge in Hemel Hempstead is rated Good by the Care Quality Commission. The most recent inspection was on 14/06/2019. The home has 60 beds.
How many beds does Mountbatten Lodge have?
Mountbatten Lodge has 60 beds and operates as a residential care home in Hemel Hempstead.
Location
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Other Care Homes in HP2
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data