Norton House Trading as Poole Beresford Ltd, Elland
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |
About Norton House Trading as Poole Beresford Ltd
Norton House is a care home which can accommodate up to 23 people. At the time of our inspection there were 21 people living in the home.We carried out an unannounced comprehensive inspection of this service on 8 May 2019. Two breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve need for consent and good governance.
What residents and families say
People we spoke with said the food they received at the service was very good.
Source: CQC inspection report
Specialisms
About Norton House Trading as Poole Beresford Ltd
Based in Elland, within Calderdale, Norton House Trading as Poole Beresford Ltd is a residential care home that aims to provide a warm and reassuring environment for every resident. The home is operated by Poole Beresford Limited and can accommodate up to 27 residents. Following their most recent inspection on 02/09/2020, the Care Quality Commission rated Norton House Trading as Poole Beresford Ltd as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Well-led; Requires Improvement for Responsive. The home caters to a range of care needs, including caring for adults under 65 yrs and caring for adults over 65 yrs. The service supports older people, younger adults. The HX5 postcode area has 3 registered care homes with a combined 72 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Norton House Trading as Poole Beresford Ltd is one of the care homes in Calderdale — a local authority with 46 CQC-registered homes, 32 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Norton House Trading as Poole Beresford Ltd
- View Norton House Trading as Poole Beresford Ltd on Google Maps
- NHS care home finder near HX5 0LU
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Norton House Trading as Poole Beresford Ltd's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Norton House Trading as Poole Beresford Ltd on 02/09/2020 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Norton House Trading as Poole Beresford Ltd as Requires Improvement for Responsive care on 02/09/2020, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Norton House Trading as Poole Beresford Ltd as Good for Caring on 02/09/2020. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Norton House Trading as Poole Beresford Ltd, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 27 residents and care tailored to caring for adults under 65 yrs, daily routines at Norton House Trading as Poole Beresford Ltd will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Norton House Trading as Poole Beresford Ltd?
Norton House Trading as Poole Beresford Ltd in Elland is rated Good by the Care Quality Commission. The most recent inspection was on 02/09/2020. The home has 27 beds.
How many beds does Norton House Trading as Poole Beresford Ltd have?
Norton House Trading as Poole Beresford Ltd has 27 beds and operates as a residential care home in Elland.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data