Old Hastings House, Hastings
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Old Hastings House
We carried out this comprehensive assessment between 10 and 19 March 2025. The assessment was carried out partly due to a recent change in ownership of the service and partly due to concerns raised relating to safety. Old Hastings House is a residential care home providing accommodation to up to 59 people who require nursing and personal care. At the time of our assessment 49 people were living at the service.
What residents and families say
People told us they felt safe and relatives told us that staff knew people well and responded to their needs.
People told us that it was too early to say what the new registered manager was like, but all agreed things were better now than they had been.
“People here are treated fairly and with compassion. Staff work hard.”
Source: CQC inspection report
Specialisms
About Old Hastings House
Old Hastings House is a residential care home located in Hastings, East Sussex, where the team works to create a caring community that feels like a true home. The home is operated by Simicare Limited and can accommodate up to 60 residents. Following their most recent inspection on 01/05/2025, the Care Quality Commission rated Old Hastings House as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment, younger adults. The TN34 postcode area has 18 registered care homes with a combined 470 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Old Hastings House is one of the care homes in East Sussex — a local authority with 287 CQC-registered homes, 234 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Old Hastings House
- View Old Hastings House on Google Maps
- NHS care home finder near TN34 3ET
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Old Hastings House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Old Hastings House on 01/05/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Old Hastings House as Good for Responsive care on 01/05/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Old Hastings House as Good for Caring on 01/05/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Old Hastings House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 60 residents and care tailored to sensory impairments, daily routines at Old Hastings House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Old Hastings House?
Old Hastings House in Hastings is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 01/05/2025. The home has 60 beds.
How many beds does Old Hastings House have?
Old Hastings House has 60 beds and operates as a residential care home in Hastings.
Location
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Other Care Homes in TN34
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data