Orford House Residential Care Home, Coulsdon
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Orford House Residential Care Home
Orford House residential care home is a care home providing personal care support to up to 29 older people. Orford House residential care home does not provide nursing care. At the time of our assessment 27 people were living at the service, some of whom were living with dementia. We undertook this assessment due to the time since our last inspection and due to some concerns raised about the quality of care. We did not find any evidence to support these concerns.
What residents and families say
“Very much, we couldn’t wish for better,”
“Yes, very happy. I have made friends too.”
Source: CQC inspection report
Specialisms
About Orford House Residential Care Home
Orford House Residential Care Home is a care home with nursing located in Coulsdon, Sutton, where the team works to create a caring community that feels like a true home. The home is operated by Friends of the Elderly and can accommodate up to 29 residents. Following their most recent inspection on 07/10/2025, the Care Quality Commission rated Orford House Residential Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The CR5 postcode area has 11 registered care homes with a combined 133 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Orford House Residential Care Home is one of the care homes in Sutton — a local authority with 69 CQC-registered homes, 64 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Orford House Residential Care Home
- View Orford House Residential Care Home on Google Maps
- NHS care home finder near CR5 2XN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Orford House Residential Care Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Orford House Residential Care Home on 07/10/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Orford House Residential Care Home has nursing staff experienced in supporting people with dementia and caring for adults over 65 yrs. In the most recent CQC inspection on 07/10/2025, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Orford House Residential Care Home as Good for Safe care on 07/10/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Orford House Residential Care Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Orford House Residential Care Home as Good for Caring on 07/10/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Orford House Residential Care Home?
Orford House Residential Care Home in Coulsdon is rated Good by the Care Quality Commission. The most recent inspection was on 07/10/2025. The home has 29 beds.
How many beds does Orford House Residential Care Home have?
Orford House Residential Care Home has 29 beds and operates as a care home with nursing in Coulsdon.
Location
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Other Care Homes in CR5
More from Friends of the Elderly
- Friends of the Elderly Malvern Malvern · Good
- The Bernard Sunley Nursing and Dementia Care Home Woking · Good
- Little Bramingham Farm Residential Care Home Luton · Outstanding
Similar Dementia homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data