Our House, Launceston
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Our House
This assessment was completed to check necessary improvements had been made to address the issues identified during our previous assessment. We assessed all quality statements under 3 key questions; Safe, Effective and Well-led. The service is a care home providing support for to up to 8 people with learning disabilities or autistic people. At the time of our inspection 8 people were using the service.
What residents and families say
“The staff are excellent. Very caring people”
“The staff are good with [my relative]”
Source: CQC inspection report
Specialisms
About Our House
Our House is a residential care home in the heart of Launceston, Cornwall, providing a supportive environment for those who need it most. The home is operated by Promoting Active Support Limited and can accommodate up to 8 residents. Following their most recent inspection on 02/09/2025, the Care Quality Commission rated Our House as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions and physical disabilities. The service supports dementia, learning disabilities or autistic spectrum disorder, mental health, physical disability, sensory impairment, younger adults. The PL15 postcode area has 15 registered care homes with a combined 414 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Our House is one of the care homes in Cornwall — a local authority with 200 CQC-registered homes, 155 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Our House
- View Our House on Google Maps
- NHS care home finder near PL15 7LQ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Our House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Our House on 02/09/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Our House as Good for Responsive care on 02/09/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Our House as Good for Caring on 02/09/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Our House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 8 residents and care tailored to sensory impairments, daily routines at Our House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Our House?
Our House in Launceston is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 02/09/2025. The home has 8 beds.
How many beds does Our House have?
Our House has 8 beds and operates as a residential care home in Launceston.
Location
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Other Care Homes in PL15
More from Promoting Active Support Limited
- Newport Square Launceston · Good
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data