Pelham House Residential Care Home with Dementia, Haywards Heath
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About Pelham House Residential Care Home with Dementia
using surveys and questionnaires, but people said they hadn’t completed them for a while.People told us that they used their call bells if they needed assistance and these were responded to in a timely fashion.For more details, please see the full report which is on the CQC website at www.cqc.org.uk Rating at last inspection and update The last rating for this service was requires improvement (published 6 December 2022). The service remains rated requires improvement.
What residents and families say
People told us positive things about the care they received from staff.
People told us that they used their call bells if they needed assistance and these were responded to in a timely fashion.
One person said, "I do feel safe.
Source: CQC inspection report
Specialisms
About Pelham House Residential Care Home with Dementia
Pelham House Residential Care Home with Dementia provides personal care in Haywards Heath, West Sussex, supporting residents to live with dignity and independence. The home is operated by Cedarcare (SE) Ltd and can accommodate up to 30 residents. Following their most recent inspection on 19/07/2023, the Care Quality Commission rated Pelham House Residential Care Home with Dementia as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The RH17 postcode area has 7 registered care homes with a combined 270 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Pelham House Residential Care Home with Dementia is one of the care homes in West Sussex — a local authority with 340 CQC-registered homes, 263 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Pelham House Residential Care Home with Dementia
- View Pelham House Residential Care Home with Dementia on Google Maps
- NHS care home finder near RH17 5EU
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Pelham House Residential Care Home with Dementia's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Pelham House Residential Care Home with Dementia on 19/07/2023 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Pelham House Residential Care Home with Dementia as Good for Responsive care on 19/07/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Pelham House Residential Care Home with Dementia as Good for Caring on 19/07/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Pelham House Residential Care Home with Dementia, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 30 residents and care tailored to dementia, daily routines at Pelham House Residential Care Home with Dementia will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Pelham House Residential Care Home with Dementia?
Pelham House Residential Care Home with Dementia in Haywards Heath is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 19/07/2023. The home has 30 beds.
How many beds does Pelham House Residential Care Home with Dementia have?
Pelham House Residential Care Home with Dementia has 30 beds and operates as a residential care home in Haywards Heath.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data