Pemberley House, Basingstoke
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About Pemberley House
Pemberley House is a nursing and residential home supporting up to 72 people who may be living with physical disabilities or dementia. The home is split into five units, each of which has ensuite bedrooms, living areas, a kitchenette and an outdoor space. At the time of our inspection there were 56 people using the service. There were two companies registered as providers for Pemberley House: Willowbrook Healthcare Limited and WT UK OPCO 1 Limited.
Source: CQC inspection report
Specialisms
About Pemberley House
Serving the Basingstoke, Hampshire community, Pemberley House is a registered care home with nursing committed to delivering thoughtful, person-centred care. The home is operated by Willowbrook Healthcare Limited and can accommodate up to 72 residents. Following their most recent inspection on 30/12/2022, the Care Quality Commission rated Pemberley House as Requires improvement. Across the five inspection categories, the home scored Good for Caring; Requires Improvement for Safe and Effective and Responsive and Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The RG21 postcode area has 11 registered care homes with a combined 391 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Pemberley House is one of the care homes in Hampshire — a local authority with 471 CQC-registered homes, 365 of which are rated Good or Outstanding.
Researching care homes in Basingstoke?
Get our free comparison checklist — the questions families wish they'd asked before choosing a care home.
Guide on its way — check your inbox.
Further Reading & Official Sources
- Official CQC inspection report for Pemberley House
- View Pemberley House on Google Maps
- NHS care home finder near RG21 3HL
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Pemberley House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Pemberley House on 30/12/2022 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Pemberley House has nursing staff experienced in supporting people with sensory impairments and caring for adults under 65 yrs. In the most recent CQC inspection on 30/12/2022, the home was rated Requires Improvement for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Pemberley House as Requires Improvement for Safe care on 30/12/2022. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Pemberley House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Pemberley House as Good for Caring on 30/12/2022. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Pemberley House?
Pemberley House in Basingstoke is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 30/12/2022. The home has 72 beds.
How many beds does Pemberley House have?
Pemberley House has 72 beds and operates as a care home with nursing in Basingstoke.
Location
View on Google Maps →Helpful Guides for Families
Choosing care is a big step. These guides can help you feel more prepared.
Are you Pemberley House?
Display your CQC rating on your website. Free — no account needed.
Copy and paste this code into your website:
<a href="https://carehome.page/care-home/pemberley-house-basingstoke/" target="_blank" rel="noopener" style="display:inline-flex;align-items:center;text-decoration:none;border-radius:8px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,0.18);font-size:13px;line-height:1.2;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;"><div style="background:#d97706;color:white;display:flex;align-items:center;gap:6px;padding:10px 12px;font-weight:600;white-space:nowrap;"><svg width="18" height="18" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="white" stroke-width="1.5" fill="none"/><path d="M8 12l3 3 5-5" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> CQC Requires improvement</div><div style="background:white;color:#1a3557;padding:10px 12px;display:flex;flex-direction:column;gap:1px;"><div style="font-weight:600;color:#1c1917;font-size:12px;">Pemberley House</div><div style="font-size:10px;color:#78716c;">Verified by <span style="color:#1a3557;font-weight:600;">carehome.page</span></div></div></a>
Other Care Homes in RG21
More from Willowbrook Healthcare Limited
- Greensand House Redhill · Not Yet Rated
- Lady Jane Court Care Home Leicester · Good
- Bridge Manor Wolverhampton · Not Yet Rated
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data