Pembroke House, Gillingham
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Pembroke House
Pembroke House is registered to provide people with nursing and residential care. It can accommodate up to 55 older people. At the time of this inspection there were 46 people living in the service. The service supports people with a wide variety of needs including those requiring minimal personal care to people with complex nursing needs. Accommodation is provided over three floors, with a number of lounges, dining rooms and a coffee shop.
What residents and families say
One person told us, “I would recommend people to come here; it is a pleasure.
“I would recommend people to come here; it is a pleasure. I would give them 11 out of 10”
“This home is marvellous, and I could not have chosen better. The staff are excellent and nothing too much trouble. Staff are definitely well trained. My room is lovely, and my children are happy”
Source: CQC inspection report
Specialisms
About Pembroke House
Families in Gillingham, Medway looking for nursing care may wish to consider Pembroke House, a registered care home with nursing in the area. The home is operated by The Royal Naval Benevolent Trust and can accommodate up to 55 residents. Following their most recent inspection on 25/09/2021, the Care Quality Commission rated Pembroke House as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The ME7 postcode area has 17 registered care homes with a combined 477 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Pembroke House is one of the care homes in Medway — a local authority with 67 CQC-registered homes, 42 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Pembroke House
- View Pembroke House on Google Maps
- NHS care home finder near ME7 4BS
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Pembroke House's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Pembroke House on 25/09/2021 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Pembroke House has nursing staff experienced in supporting people with dementia and caring for adults over 65 yrs. In the most recent CQC inspection on 25/09/2021, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Pembroke House as Good for Safe care on 25/09/2021. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Pembroke House typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Pembroke House as Good for Caring on 25/09/2021. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Pembroke House?
Pembroke House in Gillingham is rated Good by the Care Quality Commission. The most recent inspection was on 25/09/2021. The home has 55 beds.
How many beds does Pembroke House have?
Pembroke House has 55 beds and operates as a care home with nursing in Gillingham.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data