Queen Elizabeth Care Centre, Egham
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Queen Elizabeth Care Centre
We carried out an onsite assessment of Queen Elizabeth Care Centre on 18 December 2024. The service is a residential care home providing personal and nursing care to up to 74 people in one adapted building. The service provides support to people with various physical and mental health needs, this included people living with dementia. At the time of our assessment there were 69 people living at Queen Elizabeth Care Centre.
What residents and families say
People told us they liked living at Queen Elizabeth Care Centre and felt safe with the staff supporting them.
People felt there were sufficient staff available to them although on some people felt on occasions they had to wait too long for their care.
Source: CQC inspection report
Specialisms
About Queen Elizabeth Care Centre
Queen Elizabeth Care Centre is a care home with nursing in the heart of Egham, Surrey, providing a supportive environment for those who need it most. The home is operated by Windsar Care QECC Ltd and can accommodate up to 74 residents. Following their most recent inspection on 23/04/2025, the Care Quality Commission rated Queen Elizabeth Care Centre as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The TW20 postcode area has 2 registered care homes with a combined 154 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Queen Elizabeth Care Centre is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Queen Elizabeth Care Centre
- View Queen Elizabeth Care Centre on Google Maps
- NHS care home finder near TW20 0PJ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Queen Elizabeth Care Centre's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Queen Elizabeth Care Centre on 23/04/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
Queen Elizabeth Care Centre has nursing staff experienced in supporting people with caring for adults under 65 yrs and dementia. In the most recent CQC inspection on 23/04/2025, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated Queen Elizabeth Care Centre as Good for Safe care on 23/04/2025. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at Queen Elizabeth Care Centre typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated Queen Elizabeth Care Centre as Good for Caring on 23/04/2025. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for Queen Elizabeth Care Centre?
Queen Elizabeth Care Centre in Egham is rated Good by the Care Quality Commission. The most recent inspection was on 23/04/2025. The home has 74 beds.
How many beds does Queen Elizabeth Care Centre have?
Queen Elizabeth Care Centre has 74 beds and operates as a care home with nursing in Egham.
Location
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Other Care Homes in TW20
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data