Redlands House, Norwich
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Redlands House
Date of Assessment: 10 Dec 2024 to 17 Jan 2025. The service is a residential care home providing support to older people living with dementia and/or mental health conditions. At the time of this assessment, 32 people were living at Redlands House.
What residents and families say
One relative said, “Staff are so kind, they go above and beyond.
Relatives told us they felt involved in the care of their family members and this included thorough and regular care plan reviews and being kept informed; they told us communication was regular and appropriate.
Relatives told us their family member’s health and wellbeing were supported and that the service was proactive in its approach to care.
Source: CQC inspection report
Specialisms
About Redlands House
Nestled in Norwich, Norfolk, Redlands House is a residential care home dedicated to helping residents feel safe, comfortable, and at home. The home is operated by Redlands House Limited and can accommodate up to 41 residents. Following their most recent inspection on 14/02/2025, the Care Quality Commission rated Redlands House as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia, mental health conditions and caring for adults over 65 yrs. The service supports dementia, mental health, older people. The NR6 postcode area has 7 registered care homes with a combined 176 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Redlands House is one of the care homes in Norfolk — a local authority with 325 CQC-registered homes, 202 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Redlands House
- View Redlands House on Google Maps
- NHS care home finder near NR6 5PB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Redlands House's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Redlands House on 14/02/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Redlands House as Good for Responsive care on 14/02/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Redlands House as Good for Caring on 14/02/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Redlands House, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 41 residents and care tailored to dementia, daily routines at Redlands House will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Redlands House?
Redlands House in Norwich is rated Good by the Care Quality Commission. The most recent inspection was on 14/02/2025. The home has 41 beds.
How many beds does Redlands House have?
Redlands House has 41 beds and operates as a residential care home in Norwich.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data