Safeharbour (254 Hagley Road), Stourbridge
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Safeharbour (254 Hagley Road)
Date of Assessment: 02 April to 20 May 2025 when feedback was provided. This assessment was carried out in response to concerns CQC had received about the care people received. Safeharbour is a residential care home providing support to people with a learning disability and autistic people. Systems were in place to learn lessons from safeguarding events and complaints; staff confirmed these were shared with them. People were supported by the number of staff they needed.
What residents and families say
Relatives told us they were happy with the support provided and the way staff supported people.
Relatives told us they were kept informed about their loved one’s wellbeing.
Source: CQC inspection report
Specialisms
About Safeharbour (254 Hagley Road)
Families in Stourbridge, Dudley looking for residential care may wish to consider Safeharbour (254 Hagley Road), a registered residential care home in the area. The home is operated by Safeharbour West Midlands Limited and can accommodate up to 7 residents. Following their most recent inspection on 18/06/2025, the Care Quality Commission rated Safeharbour (254 Hagley Road) as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home specialises in supporting people with learning disabilities. The service supports learning disabilities or autistic spectrum disorder. The DY9 postcode area has 15 registered care homes with a combined 346 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Safeharbour (254 Hagley Road) is one of the care homes in Dudley — a local authority with 91 CQC-registered homes, 54 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Safeharbour (254 Hagley Road)
- View Safeharbour (254 Hagley Road) on Google Maps
- NHS care home finder near DY9 0RW
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Safeharbour (254 Hagley Road)'s type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Safeharbour (254 Hagley Road) on 18/06/2025 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Safeharbour (254 Hagley Road) as Good for Responsive care on 18/06/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Safeharbour (254 Hagley Road) as Good for Caring on 18/06/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Safeharbour (254 Hagley Road), ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 7 residents and care tailored to learning disabilities, daily routines at Safeharbour (254 Hagley Road) will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Safeharbour (254 Hagley Road)?
Safeharbour (254 Hagley Road) in Stourbridge is rated Good by the Care Quality Commission. The most recent inspection was on 18/06/2025. The home has 7 beds.
How many beds does Safeharbour (254 Hagley Road) have?
Safeharbour (254 Hagley Road) has 7 beds and operates as a residential care home in Stourbridge.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data