SCC Adult Social Care Supported Living and Mallow Crescent short breaks service, Guildford
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Requires improvement |
About SCC Adult Social Care Supported Living and Mallow Crescent short breaks service
SCC Adult Social Care Supported Living and Mallow Crescent short breaks service provide personal care to people in supported living settings and a short breaks residential service. This report is in relation to the short breaks service. As part of the inspection, we visited people staying at the service, reviewed their care records, spoke with people, staff and leaders, and reviewed records in relation to people’s support.
Source: CQC inspection report
Specialisms
About SCC Adult Social Care Supported Living and Mallow Crescent short breaks service
Based in Guildford, within Surrey, SCC Adult Social Care Supported Living and Mallow Crescent short breaks service is a residential care home that aims to provide a warm and reassuring environment for every resident. The home is operated by SCC Adult Social Care and can accommodate up to 6 residents. Following their most recent inspection on 22/04/2025, the Care Quality Commission rated SCC Adult Social Care Supported Living and Mallow Crescent short breaks service as Requires improvement. Across the five inspection categories, the home scored Requires Improvement for Safe and Effective and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, learning disabilities, caring for adults over 65 yrs and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, older people, physical disability, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and personal care. The GU4 postcode area has 4 registered care homes with a combined 99 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
SCC Adult Social Care Supported Living and Mallow Crescent short breaks service is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for SCC Adult Social Care Supported Living and Mallow Crescent short breaks service
- View SCC Adult Social Care Supported Living and Mallow Crescent short breaks service on Google Maps
- NHS care home finder near GU4 7BU
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to SCC Adult Social Care Supported Living and Mallow Crescent short breaks service's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected SCC Adult Social Care Supported Living and Mallow Crescent short breaks service on 22/04/2025 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated SCC Adult Social Care Supported Living and Mallow Crescent short breaks service as registered for Responsive care on 22/04/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated SCC Adult Social Care Supported Living and Mallow Crescent short breaks service as registered for Caring on 22/04/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting SCC Adult Social Care Supported Living and Mallow Crescent short breaks service, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 6 residents and care tailored to caring for adults under 65 yrs, daily routines at SCC Adult Social Care Supported Living and Mallow Crescent short breaks service will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for SCC Adult Social Care Supported Living and Mallow Crescent short breaks service?
SCC Adult Social Care Supported Living and Mallow Crescent short breaks service in Guildford is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 22/04/2025. The home has 6 beds.
How many beds does SCC Adult Social Care Supported Living and Mallow Crescent short breaks service have?
SCC Adult Social Care Supported Living and Mallow Crescent short breaks service has 6 beds and operates as a residential care home in Guildford.
Location
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Other Care Homes in GU4
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data