Sheraton Court, Hartlepool
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |
About Sheraton Court
Sheraton Court provides accommodation and personal care for up to 80 people, some of whom are living with dementia. At the time of the inspection there were 77 people living in the home.
What residents and families say
People felt very safe living in the home and with the support they received from staff.
“It is a wonderful place for the likes of me”
“The way they (staff) care for [family member] is the best thing, they are genuinely caring people.”
Source: CQC inspection report
Specialisms
About Sheraton Court
For families seeking quality care in Hartlepool, Hartlepool, Sheraton Court is a registered residential care home with a commitment to resident wellbeing. The home is operated by HC-One No.2 Limited and can accommodate up to 80 residents. Following their most recent inspection on 04/07/2023, the Care Quality Commission rated Sheraton Court as Good. Across the five inspection categories, the home scored Outstanding for Caring; Good for Safe, Effective, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment, younger adults. The TS24 postcode area has 5 registered care homes with a combined 221 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Sheraton Court is one of the care homes in Hartlepool — a local authority with 27 CQC-registered homes, 24 of which are rated Good or Outstanding.
Researching care homes in Hartlepool?
Get our free comparison checklist — the questions families wish they'd asked before choosing a care home.
Guide on its way — check your inbox.
Further Reading & Official Sources
- Official CQC inspection report for Sheraton Court
- View Sheraton Court on Google Maps
- NHS care home finder near TS24 9HA
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Sheraton Court's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Sheraton Court on 04/07/2023 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Sheraton Court as Good for Responsive care on 04/07/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Sheraton Court as Outstanding for Caring on 04/07/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Sheraton Court, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 80 residents and care tailored to sensory impairments, daily routines at Sheraton Court will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Sheraton Court?
Sheraton Court in Hartlepool is rated Good by the Care Quality Commission. The most recent inspection was on 04/07/2023. The home has 80 beds.
How many beds does Sheraton Court have?
Sheraton Court has 80 beds and operates as a residential care home in Hartlepool.
Location
View on Google Maps →Helpful Guides for Families
Choosing care is a big step. These guides can help you feel more prepared.
Are you Sheraton Court?
Display your CQC rating on your website. Free — no account needed.
Copy and paste this code into your website:
<a href="https://carehome.page/care-home/sheraton-court-hartlepool/" target="_blank" rel="noopener" style="display:inline-flex;align-items:center;text-decoration:none;border-radius:8px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,0.18);font-size:13px;line-height:1.2;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;"><div style="background:#1d4ed8;color:white;display:flex;align-items:center;gap:6px;padding:10px 12px;font-weight:600;white-space:nowrap;"><svg width="18" height="18" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="white" stroke-width="1.5" fill="none"/><path d="M8 12l3 3 5-5" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> CQC Good</div><div style="background:white;color:#1a3557;padding:10px 12px;display:flex;flex-direction:column;gap:1px;"><div style="font-weight:600;color:#1c1917;font-size:12px;">Sheraton Court</div><div style="font-size:10px;color:#78716c;">Verified by <span style="color:#1a3557;font-weight:600;">carehome.page</span></div></div></a>
Other Care Homes in TS24
More from HC-One No.2 Limited
- Acomb Court Hexham · Good
- Melbury Court Old Dryburn Way · Good
- Needham Court Jarrow · Good
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data