St Cyril's Neurological Care and Rehabilitation Service, Chester
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
About St Cyril's Neurological Care and Rehabilitation Service
Date of Assessment – 29 May to 18 June 2024. This was a responsive assessment in respect of intelligence CQC had received about the service and potential risk. During this assessment, four regulatory breaches were identified in respect of safe care and treatment, including medicines; staffing;, person centred care and good governance. People’s needs and risks were not adequately assessed or managed. Staff lacked accurate and up to date information on people’s needs and the care they required.
What residents and families say
People told us the new manager in post was approachable and had no concerns about the service.
One person told us, “Enough, hot food and nice”, another said “It is edible.
“The staff are very wonderful with him”
Source: CQC inspection report
Specialisms
About St Cyril's Neurological Care and Rehabilitation Service
St Cyril's Neurological Care and Rehabilitation Service is a care home with nursing located in Chester, Cheshire West and Chester, where the team works to create a caring community that feels like a true home. The home is operated by Impression Health & Support Apartments Limited and can accommodate up to 26 residents. Following their most recent inspection on 30/10/2024, the Care Quality Commission rated St Cyril's Neurological Care and Rehabilitation Service as Requires improvement. Across the five inspection categories, the home scored Good for Caring; Requires Improvement for Safe and Effective and Responsive and Well-led. The home caters to a range of care needs, including sensory impairments and physical disabilities. The service supports physical disability, sensory impairment. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The CH2 postcode area has 15 registered care homes with a combined 573 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
St Cyril's Neurological Care and Rehabilitation Service is one of the care homes in Cheshire West and Chester — a local authority with 84 CQC-registered homes, 54 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for St Cyril's Neurological Care and Rehabilitation Service
- View St Cyril's Neurological Care and Rehabilitation Service on Google Maps
- NHS care home finder near CH2 1HJ
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to St Cyril's Neurological Care and Rehabilitation Service's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected St Cyril's Neurological Care and Rehabilitation Service on 30/10/2024 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
St Cyril's Neurological Care and Rehabilitation Service has nursing staff experienced in supporting people with sensory impairments and physical disabilities. In the most recent CQC inspection on 30/10/2024, the home was rated Requires Improvement for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated St Cyril's Neurological Care and Rehabilitation Service as Requires Improvement for Safe care on 30/10/2024. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at St Cyril's Neurological Care and Rehabilitation Service typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated St Cyril's Neurological Care and Rehabilitation Service as Good for Caring on 30/10/2024. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for St Cyril's Neurological Care and Rehabilitation Service?
St Cyril's Neurological Care and Rehabilitation Service in Chester is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 30/10/2024. The home has 26 beds.
How many beds does St Cyril's Neurological Care and Rehabilitation Service have?
St Cyril's Neurological Care and Rehabilitation Service has 26 beds and operates as a care home with nursing in Chester.
Location
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Other Care Homes in CH2
More from Impression Health & Support Apartments Limited
- Derby House Liverpool · Good
- Bankfield Apartments Care Centre Liverpool · Good
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data