Synergy Leicester Care and Support Ltd, Leicester
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About Synergy Leicester Care and Support Ltd
. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.During the inspection We completed observations of staff engagement with people using the service.
Source: CQC inspection report
Specialisms
About Synergy Leicester Care and Support Ltd
Situated in the LE3 postcode district of Leicester, Leicester, Synergy Leicester Care and Support Ltd operates as a residential care home focused on personalised, compassionate care. The home is operated by Synergy Leicester Care and Support Ltd and can accommodate up to 12 residents. Following their most recent inspection on 01/02/2023, the Care Quality Commission rated Synergy Leicester Care and Support Ltd as Good. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive, Well-led; Requires Improvement for Safe. The home caters to a range of care needs, including sensory impairments, caring for adults under 65 yrs, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, sensory impairment, younger adults. Regulated activities at the home include accommodation for persons who require nursing or personal care and personal care. The LE3 postcode area has 27 registered care homes with a combined 649 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
Synergy Leicester Care and Support Ltd is one of the care homes in Leicester — a local authority with 101 CQC-registered homes, 73 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for Synergy Leicester Care and Support Ltd
- View Synergy Leicester Care and Support Ltd on Google Maps
- NHS care home finder near LE3 9QB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to Synergy Leicester Care and Support Ltd's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected Synergy Leicester Care and Support Ltd on 01/02/2023 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated Synergy Leicester Care and Support Ltd as Good for Responsive care on 01/02/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated Synergy Leicester Care and Support Ltd as Good for Caring on 01/02/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting Synergy Leicester Care and Support Ltd, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 12 residents and care tailored to sensory impairments, daily routines at Synergy Leicester Care and Support Ltd will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for Synergy Leicester Care and Support Ltd?
Synergy Leicester Care and Support Ltd in Leicester is rated Good by the Care Quality Commission. The most recent inspection was on 01/02/2023. The home has 12 beds.
How many beds does Synergy Leicester Care and Support Ltd have?
Synergy Leicester Care and Support Ltd has 12 beds and operates as a residential care home in Leicester.
Location
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Other Care Homes in LE3
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data