The Amwell, Melton Mowbray
CQC Inspection Breakdown
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |
About The Amwell
The Amwell is a ‘care home’ without nursing for up to 88 older persons living with physical disabilities and conditions such as dementia. At the time of the assessment, 36 people were living at the service. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises, and the care provided. Both were looked at during this assessment.
What residents and families say
People told us they felt safe, and they were cared for by kind and compassionate staff.
One relative told us, “I’ve never raised any concerns.
“I’m very safe, they [staff] are always popping in to see I’m alright. They do care, no faults in that respect”
Source: CQC inspection report
Specialisms
About The Amwell
Situated in the LE13 postcode district of Melton Mowbray, Leicestershire, The Amwell operates as a residential care home focused on personalised, compassionate care. The home is operated by The Amwell Care Home Limited and can accommodate up to 88 residents. Following their most recent inspection on 05/11/2025, the Care Quality Commission rated The Amwell as Inadequate. Across the five inspection categories, the home scored Requires Improvement for Caring and Responsive; Inadequate for Safe and Effective and Well-led. The home caters to a range of care needs, including sensory impairments, dementia, mental health conditions, caring for adults over 65 yrs and physical disabilities. The service supports dementia, mental health, older people, physical disability, sensory impairment. The LE13 postcode area has 9 registered care homes with a combined 323 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Amwell is one of the care homes in Leicestershire — a local authority with 160 CQC-registered homes, 125 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Amwell
- View The Amwell on Google Maps
- NHS care home finder near LE13 0HN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Amwell's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Amwell on 05/11/2025 and rated it Inadequate. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The Amwell as Requires Improvement for Responsive care on 05/11/2025, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The Amwell as Requires Improvement for Caring on 05/11/2025. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The Amwell, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 88 residents and care tailored to sensory impairments, daily routines at The Amwell will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The Amwell?
The Amwell in Melton Mowbray is rated Inadequate by the Care Quality Commission. The most recent inspection was on 05/11/2025. The home has 88 beds.
How many beds does The Amwell have?
The Amwell has 88 beds and operates as a residential care home in Melton Mowbray.
Location
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Other Care Homes in LE13
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data