The Chestnuts, West Byfleet
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About The Chestnuts
they received and the provider responded positively to feedback. Complaints were responded to appropriately and used to improve the service. The registered manager provided good leadership for the service. They led an experienced management team that was accessible to people who lived at the home, their relatives and staff. Relatives told us communication from the management team was good and staff said they felt well supported and valued for the work they did.
Source: CQC inspection report
Specialisms
About The Chestnuts
Based in West Byfleet, within Surrey, The Chestnuts is a residential care home that aims to provide a warm and reassuring environment for every resident. The home is operated by Mysa Care (The Chestnuts) Limited and can accommodate up to 20 residents. Following their most recent inspection on 07/12/2017, the Care Quality Commission rated The Chestnuts as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, services for everyone, caring for adults under 65 yrs, learning disabilities, caring for adults over 65 yrs and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, older people, physical disability, sensory impairment, whole population, younger adults. The KT14 postcode area has 7 registered care homes with a combined 309 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Chestnuts is one of the care homes in Surrey — a local authority with 381 CQC-registered homes, 288 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Chestnuts
- View The Chestnuts on Google Maps
- NHS care home finder near KT14 7AN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Chestnuts's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Chestnuts on 07/12/2017 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The Chestnuts as Good for Responsive care on 07/12/2017, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The Chestnuts as Good for Caring on 07/12/2017. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The Chestnuts, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 20 residents and care tailored to sensory impairments, daily routines at The Chestnuts will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The Chestnuts?
The Chestnuts in West Byfleet is rated Good by the Care Quality Commission. The most recent inspection was on 07/12/2017. The home has 20 beds.
How many beds does The Chestnuts have?
The Chestnuts has 20 beds and operates as a residential care home in West Byfleet.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data