The Dell, Manchester
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About The Dell
The Dell is a care home providing accommodation for up to 40 older people, including people living with dementia. At the time of the inspection there were 33 people living at the home. The Dell also had eight rooms which provided short-term, intermediate care placements for people discharged from hospital but not yet ready to return home.
What residents and families say
People told us they felt safe and were happy living at The Dell.
One person said, “This is my home and I am very lucky to have great people caring for me.
“This is my home and I am very lucky to have great people caring for me.”
Source: CQC inspection report
Specialisms
About The Dell
The Dell in Manchester offers personal care in a supportive residential setting, helping residents maintain their wellbeing and sense of belonging. The home is operated by Franklin Care Group Limited and can accommodate up to 40 residents. Following their most recent inspection on 24/02/2022, the Care Quality Commission rated The Dell as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. The M18 postcode area has 5 registered care homes with a combined 182 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Dell is one of the care homes in Manchester — a local authority with 84 CQC-registered homes, 60 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Dell
- View The Dell on Google Maps
- NHS care home finder near M18 8LN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Dell's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Dell on 24/02/2022 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The Dell as Good for Responsive care on 24/02/2022, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The Dell as Good for Caring on 24/02/2022. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The Dell, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 40 residents and care tailored to dementia, daily routines at The Dell will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The Dell?
The Dell in Manchester is rated Good by the Care Quality Commission. The most recent inspection was on 24/02/2022. The home has 40 beds.
How many beds does The Dell have?
The Dell has 40 beds and operates as a residential care home in Manchester.
Location
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Other Care Homes in M18
More from Franklin Care Group Limited
- Hulton Care Home Manchester · Requires improvement
- Fieldhouse Care Home Rochdale · Good
- Ecclesholme Manchester · Good
Similar Dementia homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data