The Hailey Residential Care Home, Herne Bay
CQC Inspection Breakdown
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
About The Hailey Residential Care Home
The Hailey Residential Care Home is a care home providing accommodation and personal care to up to 40 people who require support with their mental health. At the time of our inspection there were 36 people using the service, 17 of whom received the regulated activity of personal care.
Source: CQC inspection report
Specialisms
About The Hailey Residential Care Home
Nestled in Herne Bay, Kent, The Hailey Residential Care Home is a residential care home dedicated to helping residents feel safe, comfortable, and at home. The home is operated by All About Care Limited and can accommodate up to 40 residents. Following their most recent inspection on 07/07/2023, the Care Quality Commission rated The Hailey Residential Care Home as Requires improvement. Across the five inspection categories, the home scored Good for Effective, Caring, Responsive; Requires Improvement for Safe and Well-led. The home caters to a range of care needs, including caring for adults under 65 yrs, mental health conditions and caring for adults over 65 yrs. The service supports mental health, older people, younger adults. The CT6 postcode area has 25 registered care homes with a combined 774 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Hailey Residential Care Home is one of the care homes in Kent — a local authority with 496 CQC-registered homes, 373 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Hailey Residential Care Home
- View The Hailey Residential Care Home on Google Maps
- NHS care home finder near CT6 6AU
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Hailey Residential Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Hailey Residential Care Home on 07/07/2023 and rated it Requires improvement. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The Hailey Residential Care Home as Good for Responsive care on 07/07/2023, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The Hailey Residential Care Home as Good for Caring on 07/07/2023. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The Hailey Residential Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 40 residents and care tailored to caring for adults under 65 yrs, daily routines at The Hailey Residential Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The Hailey Residential Care Home?
The Hailey Residential Care Home in Herne Bay is rated Requires improvement by the Care Quality Commission. The most recent inspection was on 07/07/2023. The home has 40 beds.
How many beds does The Hailey Residential Care Home have?
The Hailey Residential Care Home has 40 beds and operates as a residential care home in Herne Bay.
Location
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Other Care Homes in CT6
More from All About Care Limited
- Wimbledon House Residential Care Home Herne Bay · Requires improvement
Similar Caring for adults under 65 yrs homes
- Hebburn Manor Hebburn · Good
- Waterside Court Care Home Wallingford · Good
- Puddingstone Grange London · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data