The Oaks, Havant
CQC Inspection Breakdown
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About The Oaks
The Oak’s is a care home providing care and support to people living with a learning disability or autism. At the time of our inspection, 8 people were receiving support with personal care and emotional wellbeing. We conducted this inspection because we received concerns from external professionals relating to the provider’s potential use of CCTV, their knowledge of the Mental Capacity Act 2005, and their safeguarding procedures.
What residents and families say
People felt safe, respected, and listened to.
People said staff understood when they were anxious or distressed and offered reassurance without rushing or pressuring them.
Source: CQC inspection report
Specialisms
About The Oaks
Based in Havant, within Hampshire, The Oaks is a residential care home that aims to provide a warm and reassuring environment for every resident. The home is operated by Dolphin Homes Limited and can accommodate up to 8 residents. Following their most recent inspection on 27/06/2019, the Care Quality Commission rated The Oaks as Good. Across the five inspection categories, the home scored Good for Safe, Caring, Responsive, Well-led; Requires Improvement for Effective. The home caters to a range of care needs, including sensory impairments, learning disabilities, caring for adults over 65 yrs and physical disabilities. The service supports learning disabilities or autistic spectrum disorder, older people, physical disability, sensory impairment. The PO9 postcode area has 17 registered care homes with a combined 425 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Oaks is one of the care homes in Hampshire — a local authority with 471 CQC-registered homes, 365 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Oaks
- View The Oaks on Google Maps
- NHS care home finder near PO9 3TB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Oaks's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Oaks on 27/06/2019 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The Oaks as Good for Responsive care on 27/06/2019, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The Oaks as Good for Caring on 27/06/2019. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The Oaks, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 8 residents and care tailored to sensory impairments, daily routines at The Oaks will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The Oaks?
The Oaks in Havant is rated Good by the Care Quality Commission. The most recent inspection was on 27/06/2019. The home has 8 beds.
How many beds does The Oaks have?
The Oaks has 8 beds and operates as a residential care home in Havant.
Location
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Other Care Homes in PO9
More from Dolphin Homes Limited
- Brendon Lodge Havant · Good
- Fairlea Emsworth · Good
- Myrtle Cottage Emsworth · Good
Similar Sensory impairments homes
- Heathlands Care Home London · Good
- Acorn Luxury Care Limited Bournemouth · Good
- Simone's House Uxbridge · Good
Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data