The Old Malthouse Care Home, Chichester
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About The Old Malthouse Care Home
The Old Malthouse Care Home is a residential care home providing personal care to 24 people aged 65 and over with various support needs, including both physical needs and dementia, at the time of the inspection. The service can support up to 34 people.The building consists of a converted older building with additional wings added. The separate wings have various communal areas, including lounges and a garden.
What residents and families say
“We are like a family and you know if someone is getting upset.”
“In my experience with working with the Old Malthouse, I have found them to be professional and compassionate to their residents.”
“I think the service is safe and that the staff work well with the GPs.”
Source: CQC inspection report
Specialisms
About The Old Malthouse Care Home
For families seeking quality care in Chichester, West Sussex, The Old Malthouse Care Home is a registered residential care home with a commitment to resident wellbeing. The home is operated by Follett Homes Limited and can accommodate up to 34 residents. Following their most recent inspection on 14/07/2021, the Care Quality Commission rated The Old Malthouse Care Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including sensory impairments, dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability, sensory impairment. The PO20 postcode area has 19 registered care homes with a combined 587 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Old Malthouse Care Home is one of the care homes in West Sussex — a local authority with 340 CQC-registered homes, 263 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Old Malthouse Care Home
- View The Old Malthouse Care Home on Google Maps
- NHS care home finder near PO20 0RB
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Old Malthouse Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Old Malthouse Care Home on 14/07/2021 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The Old Malthouse Care Home as Good for Responsive care on 14/07/2021, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The Old Malthouse Care Home as Good for Caring on 14/07/2021. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The Old Malthouse Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 34 residents and care tailored to sensory impairments, daily routines at The Old Malthouse Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The Old Malthouse Care Home?
The Old Malthouse Care Home in Chichester is rated Good by the Care Quality Commission. The most recent inspection was on 14/07/2021. The home has 34 beds.
How many beds does The Old Malthouse Care Home have?
The Old Malthouse Care Home has 34 beds and operates as a residential care home in Chichester.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data