The Willows Nursing Home, Southall
CQC Inspection Breakdown
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
About The Willows Nursing Home
The assessment started on 22 August 2024 and ended on 31 August 2024. We carried out an unannounced visit to the service on 29 August 2024. The Willows Nursing Home is a care home for up to 28 older people. At the time of our assessment, 24 people were living at the home. The rating at the last inspection, (published 28 October 2022) was good.
Source: CQC inspection report
Specialisms
About The Willows Nursing Home
Nestled in Southall, Ealing, The Willows Nursing Home is a care home with nursing dedicated to helping residents feel safe, comfortable, and at home. The home is operated by St Dominic's Limited and can accommodate up to 31 residents. Following their most recent inspection on 19/09/2024, the Care Quality Commission rated The Willows Nursing Home as Good. Across the five inspection categories, the home scored Good for Safe, Effective, Caring, Responsive, Well-led. The home caters to a range of care needs, including dementia and caring for adults over 65 yrs. The service supports dementia, older people. Regulated activities at the home include accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The UB2 postcode area has 4 registered care homes with a combined 206 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The Willows Nursing Home is one of the care homes in Ealing — a local authority with 39 CQC-registered homes, 31 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The Willows Nursing Home
- View The Willows Nursing Home on Google Maps
- NHS care home finder near UB2 4BN
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a nursing care home, it helps to see the clinical environment in action alongside the day-to-day living spaces. A good visit should leave you feeling reassured about both the medical and emotional care on offer.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask about the nurse-to-resident ratio, especially during nights and weekends.
- Check whether the home can manage any specific medical conditions or equipment needs.
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The Willows Nursing Home's type of care that may help guide your conversation:
- 1 What medical conditions do your nurses have experience managing?
- 2 How quickly can a nurse attend to a resident in an emergency?
- 3 Are there regular GP visits, or do residents need to travel for appointments?
- 4 What is your approach to pain management and end-of-life care?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The Willows Nursing Home on 19/09/2024 and rated it Good. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - Whether nurses are on-site 24 hours and their qualifications
- - How the home manages medication and medical emergencies
- - Staff-to-resident ratios, especially overnight
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What medical conditions do your nurses have experience managing?
The Willows Nursing Home has nursing staff experienced in supporting people with dementia and caring for adults over 65 yrs. In the most recent CQC inspection on 19/09/2024, the home was rated Good for Safe care — a category that covers clinical training, medication management, and infection control. Ask the nursing team directly about any specific medical conditions during your visit.
How quickly can a nurse attend to a resident in an emergency?
CQC inspectors rated The Willows Nursing Home as Good for Safe care on 19/09/2024. The Safe domain covers emergency protocols, staffing ratios, and risk management. Ask the home about nurse-to-resident ratios specifically during night and weekend shifts, when response times are most critical.
Are there regular GP visits, or do residents need to travel for appointments?
Residents at The Willows Nursing Home typically remain registered with a local GP who can visit the home for routine and urgent appointments. As a nursing care home, on-site nurses handle day-to-day clinical care. Ask the home which GP surgery they work with and how specialist referrals are managed.
What is your approach to pain management and end-of-life care?
CQC inspectors rated The Willows Nursing Home as Good for Caring on 19/09/2024. This domain specifically assesses how staff treat residents with compassion and dignity, including during palliative and end-of-life care. Ask the nursing team about their approach to pain management and whether they work with a local hospice or palliative care team.
What is the CQC rating for The Willows Nursing Home?
The Willows Nursing Home in Southall is rated Good by the Care Quality Commission. The most recent inspection was on 19/09/2024. The home has 31 beds.
How many beds does The Willows Nursing Home have?
The Willows Nursing Home has 31 beds and operates as a care home with nursing in Southall.
Location
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data